Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandy Shoulders

Athens,AL

Summary

Professional in food service management with strong track record in leading teams and optimizing operations. Skilled in strategic planning, cost control, and customer satisfaction. Known for adaptability, effective communication, and fostering collaborative work environment. Proven ability to drive results and meet organizational goals.

Overview

11
11
years of professional experience

Work History

General Manager of Food Service

Applebee's Grill & Bar
07.2024 - Current
  • Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
  • Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
  • Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
  • Increased customer satisfaction by implementing effective staff training and performance management programs.
  • Developed strong relationships with local suppliers for fresh ingredients, resulting in higher quality dishes and improved customer feedback.
  • Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
  • Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
  • Contributed to community engagement efforts through participation in local events, sponsorships of charitable initiatives, and partnerships with area schools or organizations.
  • Cultivated an inclusive workplace culture that encouraged teamwork, promoted diversity, and supported professional growth opportunities for all employees.
  • Reduced food waste through better inventory management and portion control, leading to increased profitability.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.

Kitchen Manager

Applebee's Grill & Bar
06.2023 - 07.2024
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Developed strong vendor relationships for consistent delivery of high-quality ingredients at competitive prices.
  • Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
  • Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
  • Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Conducted regular performance evaluations for direct reports to help identify areas for improvement as well as recognizing successes and contributions.
  • Fostered a collaborative working environment among diverse teams of chefs, line cooks, prep cooks, dishwashers, and other support staff.
  • Streamlined kitchen operations through regular equipment maintenance checks, minimizing downtime due to malfunctions or repairs.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
  • Calculated prices of ingredients to monitor food costs and control expenses.
  • Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
  • Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Boosted team morale and performance through effective leadership and training programs.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Bar Manager

Applebee's Grill + Bar
01.2018 - 06.2023
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Closed out cash register and prepared cashier report at close of business.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Enhanced team productivity through effective scheduling and task delegation.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 90% improvement over prior onboarding process.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Managed financial aspects of the business, including budgeting, forecasting, and reporting.
  • Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Safeguarded compliance with health, safety, and sanitation regulations in all operations.
  • Enhanced team performance through regular reviews and constructive feedback, fostering culture of excellence.
  • Resolved customer complaints with empathy and efficiency, maintaining high level of customer service.

Bartender/Server Trainer

Applebee's Grill + Bar
02.2015 - 01.2018
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
  • Improved team morale and efficiency, leading by example and offering support during peak hours.
  • Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
  • Enhanced customer experience with engaging conversations and personalized drink recommendations.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
  • Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
  • Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.

Education

High School Diploma -

Clements Hight School
7730 US 72 Athens, Al 35611
06-1993

Skills

  • Operations management
  • Cost control
  • Marketing and promotions
  • Scheduling and rostering
  • Sales growth
  • Creativity and innovation

Timeline

General Manager of Food Service

Applebee's Grill & Bar
07.2024 - Current

Kitchen Manager

Applebee's Grill & Bar
06.2023 - 07.2024

Bar Manager

Applebee's Grill + Bar
01.2018 - 06.2023

Bartender/Server Trainer

Applebee's Grill + Bar
02.2015 - 01.2018

High School Diploma -

Clements Hight School

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