Brandy Bailey-Shrader
Ballard
Summary
Over 25 years of professional social support and case management experience in the public and private sectors. Full knowledge of behavioral and health programs. Proven ability to conduct interviews and assessments. Highly skilled in case management and navigating community systems. A self-motivated professional who works well under pressure and enjoys new challenges.
Dedicated and adaptable as a customer-focused professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Skilled in conflict resolution, team leadership, and performance analysis to enhance customer satisfaction. Eager to contribute and support organizational goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Water aerobics instructor
Princeton Health and Fitness
Princeton
01.2025 - Current
- Under the direct supervision of the Aquatics Manager, provides water aerobics instruction, monitors, educates patrons on fitness and safety, and maintains a safe and enjoyable atmosphere for class participants.
- Teaches scheduled classes, beginning and ending on time; provides adequate warm-up, exercise, stretching, and cool down.
- Instructs patrons on effective workout methods; explains proper techniques, demonstrates exercises; identifies different muscle groups, and teaches appropriate methods to strengthen specific muscles.
- Knowledge of water aerobics teaching strategies and the incorporation of music, tempo, cueing technique, and rhythm.
- Developed and implemented choreography to improve class engagement and participant enjoyment.
- Prepared equipment, music, and handouts to facilitate engaging and effective classes.
- Assisted patrons and addressed inquiries to enhance positive exercise experiences for members and class participants.
- Keeps management informed of pool activities, facility needs, and significant problems.
- Ensures that safety standards are met, and that department and facility policies are adhered to.
- Working knowledge of human anatomy, kinesiology and training principles.
Assistant Manager
Dollar General
Peterstown
03.2024 - Current
- Handled returns, refunds, and banking preparations, ensuring accurate daily deposits.
- Ensured store cleanliness, organization, and adherence to safety standards.
- Acted as keyholder, responsible for opening and closing the store.
- Evaluated employee performance and delivered constructive feedback to support development.
- Trained new employees on company policies and operational procedures effectively.
- Resolved customer service inquiries and complaints promptly to enhance customer satisfaction.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed staff to sustain high-quality customer service delivery.
- Received, unpacked, and restocked merchandise while maintaining accurate inventory levels.
- Implement plan-o-grams and maintain proper product presentation, pricing, and signage.
Support Service Professional-Respite
Palco
Charleston
03.2024 - Current
- Delivered one-on-one care aligned with individualized plans from primary caregivers.
- Supervised one adult with developmental disabilities to enhance self-esteem and promote independence.
- Supported daily living activities including bathing, dressing, grooming, toileting, and feeding.
- Facilitated client interactions with family and community to enhance confidence.
- Conducted activities to support client's physical, emotional, and cognitive well-being.
- Monitored behavior for safety, reporting concerns to caregivers and professionals.
- Documented care accurately and coordinated communication with caregivers.
- Ensured safe, clean environments and provided transportation to appointments.
School Social Worker
Monroe County Schools
Union
08.2021 - 06.2026
- Created individualized plans to support students in crisis and improve attendance.
- Managed casework for at-risk children and their families to connect them with necessary resources.
- Coordinated with school staff to assess family needs and provide appropriate social services.
- Functioned as a home school liaison, assisting students and families with academic and behavioral challenges.
- Facilitated home visits and participated in meetings with teachers, probation officers, and parents.
- Increased parental involvement through targeted home visits and mentoring initiatives.
- Developed community partnerships and organized training workshops to enhance family and staff support.
- Maintained confidentiality while documenting student interactions and progress for reporting purposes.
MR/DD Waiver Program Respite Care Worker
COORDINATING COUNCIL FOR INDEPENDENT LIVING (CCIL)
Beaver
11.2013 - 03.2024
- Delivered comprehensive care training for two adults with developmental disabilities, ensuring 24-hour support.
- Provided direct support in daily activities, fostering independence and goal achievement at home.
- Facilitated social interactions, enhancing client independence and self-esteem through active community engagement.
- Monitored behavior, documented participation, and addressed psychological needs to ensure client safety.
- Collaborated with multidisciplinary team to improve client support services, ensuring comprehensive care and resource access.
- Educated families on available resources through coordinating council for independent living, empowering them to support client needs.
- Managed transportation logistics and accompanied clients on appointments and outings.
- Maintained hygienic environments through regular sanitation and cleaning tasks.
Case Manager II
NEW RIVER VALLEY COMMUNITY SERVICES
Pearisburg
06.2016 - 07.2021
- Managed case load of 40 clients, conducting assessments, intakes, treatment plans, and discharges in community settings to ensure comprehensive care.
- Determined client eligibility for assistance programs, monitoring services provided to clients in the community.
- Coordinated services with educational institutions, contributing to the development of tailored educational programs for clients.
- Designed preventative strategies, including peer and family-centered interventions and behavior management plans, to assist education professionals in addressing social and disciplinary challenges.
- Observe and monitor clients’ behaviors to include documenting psychological needs.
Day Report Case Manager
SUMMERS/MONROE COMMUNITY CORRECTIONS PROGRAM
Union
01.2015 - 01.2016
- Managed and monitored 25 bond and sentenced offenders in Day Report Program through interviews and evaluations of new participants to ensure compliance and rehabilitation.
- Facilitated weekly classes for 25 offenders on Anger Management, Substance Abuse, Mental Health, Self Esteem, Domestic Violence, and Independent Living Skills to promote personal development and reduce recidivism.
- Referred offenders to community programs for GED, mental health, and rehabilitation to support successful completion of Day Report Program.
- Built and maintained open communication with the Monroe County Judiciary and immediate Supervisor to ensure offender compliance with the program.
- Prepare and maintain detailed legal records including compliance reports, violation notifications, pre-sentence investigations, LSCMI’s, and case notes adhering to department policy.
Home Confinement Officer
SUMMERS/MONROE COMMUNITY CORRECTIONS PROGRAM
Union
01.2013 - 01.2015
- Supervised and monitored over 30 sentenced and pre-sentenced offenders in Home Confinement Program using on-site visits, office meetings, and GPS tracking to ensure compliance and safety.
- Monitored the status of all offenders’ compliance with court ordered terms and conditions.
- Coordinated day, evening, and weekend field visits to assess offender compliance and community safety through direct observation at home and work.
- Reported all violations of home confinement terms and conditions to prosecutor.
- Maintained detailed legal records, program forms, and reports, including pre-sentence investigations and case narratives, to support legal processes and program integrity.
Service Coordinator
DAVIS STUART INC.
Lewisburg
01.2010 - 01.2013
- Coordinated case management for Level I and Level II programs through assessments, intakes, discharges, and reporting.
- Developed and compiled weekly behavioral graphs and treatment plans for each resident using a multi-disciplinary approach.
- Monitored documentation for errors to ensure the agency meets Medicaid guidelines.
- Delivered comprehensive residential treatment to improve overall resident well-being.
Social Service Worker III
DEPARTMENT OF HEALTH AND HUMAN RESOURCES
Hinton
01.2002 - 01.2010
- Provided advanced level professional social service work to over 126 children across 4 counties including client assessments, treatment plans, crisis intervention, and case management.
- Determined client eligibility for assistance programs and monitored service provision for clients in foster care and community.
- Coordinated services with educational institutions and developed individualized educational programs to support client needs.
- Created behavior management plans and peer interventions to assist education professionals in addressing social and disciplinary issues.
- Worked with Juvenile Services and the Department of Corrections to develop aftercare plans.
- Submitted social summaries to local court every 90 days, detailing client progress toward rehabilitative plans.
Education
Bachelor of Science - Criminal Justice Administration
Bluefield State College
Bluefield, WVAssociate of Science - Law Enforcement & Corrections
Bluefield State College
Bluefield, WVPractical Nursing Program -
Mercer County Technical Education Center
Princeton, WVSkills
- Child welfare law
- Medicaid compliance
- Behavioral modification
- Leadership skills
- Home confinement programs
- Case management
- Pretrial release strategies
- Rehabilitation services
- Social justice advocacy
- EM/GPS technology
- Community engagement strategies
- Treatment planning
- Inventory control
- Customer service
- Conflict resolution
- Behavior monitoring systems
- Staff training and development
- Reporting and documentation
- Financial handling
- Sales monitoring
- Microsoft Office proficiency
- Knowledge of internet-based documenting systems
- Product sales strategies
- Scheduling expertise
- Retail operations oversight
- CRM management
- Training programs
- Communication skills
- Cost management strategies
- Decision-making processes
- Schedule management oversight
- Team leadership
- Auditing processes
- Financial reporting
- Cash management
- Receipt reconciliation
Certification
• First Aid/Adult CPR/AED
• CPI
• Nicotine Cessation Program for Youth facilitator
• Fitfour certified Primary Aqua Instructor
• LSW-WV Social Work
• QMHP-A in VA
• CPI
• Nicotine Cessation Program for Youth facilitator
• Fitfour certified Primary Aqua Instructor
• LSW-WV Social Work
• QMHP-A in VA
Professional Development
- Practical Nursing Program, Mercer County Technical Education Center, Princeton, WV
- Passenger Assistance Training
- Crisis Intervention/Restraint Training (TCI and CPI)
- Medication/Nutrition Assistance Training
Timeline
Water aerobics instructor
Princeton Health and Fitness
01.2025 - Current
Assistant Manager
Dollar General
03.2024 - Current
Support Service Professional-Respite
Palco
03.2024 - Current
School Social Worker
Monroe County Schools
08.2021 - 06.2026
Case Manager II
NEW RIVER VALLEY COMMUNITY SERVICES
06.2016 - 07.2021
Day Report Case Manager
SUMMERS/MONROE COMMUNITY CORRECTIONS PROGRAM
01.2015 - 01.2016
MR/DD Waiver Program Respite Care Worker
COORDINATING COUNCIL FOR INDEPENDENT LIVING (CCIL)
11.2013 - 03.2024
Home Confinement Officer
SUMMERS/MONROE COMMUNITY CORRECTIONS PROGRAM
01.2013 - 01.2015
Service Coordinator
DAVIS STUART INC.
01.2010 - 01.2013
Social Service Worker III
DEPARTMENT OF HEALTH AND HUMAN RESOURCES
01.2002 - 01.2010
Bachelor of Science - Criminal Justice Administration
Bluefield State College
Associate of Science - Law Enforcement & Corrections
Bluefield State College
Practical Nursing Program -
Mercer County Technical Education Center