Brandy Sigler
Frederick,Maryland
Summary
Detail-oriented Compliance Manager with a strong background in safety-focused environments and over 6 years in supervisory positions. Proven success in executing projects under strict deadlines while maintaining regulatory compliance. Known for building effective professional relationships that align with company objectives. Focused on continuous improvement of processes to enhance employee safety and customer service outcomes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Scheduler
Radnet
03.2024 - Current
- Managed high-volume client communications to accurately capture sensitive medical and personal data, maintaining strict confidentiality and adherence to privacy regulations.
- Ensure regulatory compliance by validating patients eligibility and referral information against complex requirements, minimizing the risk of audit and billing errors.
- Provide complex financial counseling and patient advocacy by thoroughly explaining insurance benefits, financial liabilities, and options for assistance programs, securing commitment for care.
- Streamlined scheduling process utilizing Patient 360 to optimize resource allocations and patient flow, directing impacting clinic efficiency and patients satisfaction.
- Applied advanced de-escalation techniques and compassionate communication to support patients dealing with high stress, grief, and emotional distress. Maintaining professionalism while ensuring administrative tasks are completed accurately.
- Serve as a primary point of contact for patients experiencing complex insurance and medical issues, utilizing conflict resolution to stabilize conversation and preserve the patient provider relationship.
Compliance Manager
Columbia Care
07.2022 - 10.2023
- Coordinates with the Director of Compliance to implement all standard operating procedures (SOPs) in relation to state regulations for provisioning centers and production facilities to drive regulatory performance of all departments.
- Remains informed of industry-related and Maryland state-mandated laws and regulations, analyzes their impact, and makes recommendations to operations and senior management.
- Develops professional relationships with MMCC representatives and regulators. Hosts inspections with state regulators and law enforcement agencies and heads compliance-related meetings and conferences.
- Identifies potential areas of compliance vulnerability and risk; performs root cause analysis and implements corrective action plans for resolution of problematic issues. Provides guidance on how to avoid or deal with similar situations in the future. This includes communicating reports to management on implementing policy and/or process changes to comply with new and/or changes to regulations.
- Collaborates with the operations department to shape policies, procedures and communications encouraging employees to report violation of company policies and/or government regulations such as, potential selection of third-party vendor(s).
- Leads internal audits of all departments (Production, Transport, and Security) to ensure compliance and minimize risks over all existing company facilities and assists in the opening of new facilities.
- Collaborates with Management to identify risks, ensure compliance with OSHA regulations and certify loss prevention methods comply with privacy and other applicable laws. This includes working with the Compliance Team to implement training programs to ensure compliance with policies & procedures.
- Oversees the administration, security, maintenance, and accuracy of all required reports, documentation, and equipment. Arrange for timely delivery of requested documents to state and industry regulators. Cross-check incoming and outgoing transfer manifests.
- Facilitates any recall and/or health/public safety issues. Includes reporting to government agencies, developing communication to dispensaries and/or consumers, and working with the management team to implement a corrective action plan.
- Directs METRC Track & Trace system compliance for all facilities. Respond to management inquires and requests and resolves issues in a timely, friendly, and efficient manner.
- Delegates tasks to Assistant Compliance Managers as appropriate. Perform related duties as assigned by Director of Compliance and provide general compliance support and guidance as needed.
Assistant Compliance Manager
Green Leaf Medical
12.2019 - 07.2022
- Responsible for ensuring compliance with Maryland regulations, policies, and procedures, reviewing, and supporting standard operating procedures (SOPs), and assisting with employee training in all facilities and departments.
- Supported ongoing operations, working closely with Compliance Manager and Director of Compliance to continuously improve operations.
- Developed key relationships with other departments including: Production/ Manufacturing, Marketing, Fulfillment, Distribution, operations and others.
- Assisted Fulfillment with routine audits of inventory quantities and compared the results with the state METRC Track & Trace system; investigated and corrected any discrepancies. Acted as METRC subject matter expert and provided guidance and training.
- Maintained thorough compliance-related issues and guidance to employees in a clear, easy to understand and effective manner.
- Conducted regular compliance audits at all processing facilities and reviewed all marketing materials for compliance with state laws.
- Proactively and professionally communicated, developed, and maintained relationships with state and local regulators and inspectors. Acted as a liaison with official agencies and maintained respectful relationships.
- Continuously monitored the policies and SOP’s implementation efficiencies and consistency and conducted regular training for all employees.
- Routinely supported and provided information to all vendors and clients who requested additional support in cannabis compliance.
- Oversaw and managed CAPA’s (Corrective and Preventative Actions) for compliance incidents and worked with operational teams to correct and document non-conformance. Notified Compliance Manager of repeated and/or suspect violations for further review.
- Assistance Compliance Manager Achievements Continued
- Monitored sustainment of corrective actions for external audit events. Used Compliance Audit checklist to perform periodic reviews of procedures, forms, and logs. Maintained an inventory of tag, labels, and other supplies necessary for Track & Trace.
Packaging Specialist
Green Leaf Medical
08.2018 - 12.2019
- Safely and effectively prepared, filled, packaged, and labeled state-regulated medical plant matter, oils and liquids for ingestion, inhalation, sold and topical applications.
- Maintained production and packaging equipment daily as well as tracked and performed weekly and monthly maintenance requirements. Troubleshooted and repaired equipment as needed. Notified Packaging Manager if third-party service was required.
- Calibrated proper setup and operation of filling, solid dose manufacturing, packaging, and labeling equipment.
- Assisted in monitoring and managing processing equipment supplies and inventory. Executed all filling and packaging procedures efficiently in compliance with organization SOP’s and applicable manufacturing procedures.
- Supported new product lines and process development as needed. Performed in-process and post-process sample acquisitions according to protocols at each process stage.
- Guaranteed compliance and accuracy involving all product tracking, product security, and product movement procedures. Reported discrepancies using the chain of command.
Front-End Manager
The Common Market
05.2014 - 08.2018
- Directed day to day operations of the front-end sales floor and communication among 7 departments and 20+ employees to ensure successful operations, increasing sales and promoting our community owned grocery store. Directly responsibility for front end associates and customer service associates.
- Cooperated with Senior Leadership to set front-end goals and daily expectations, supported, and trained employees, and guaranteed a satisfying customer experience.
- Recognized for advancements in logistical and operational functions of the front-end specifically scheduling, shift management, maintenance scheduling and shortening customer wait time.
- Implemented new policies and reviewed compliance – retraining and reeducating 20+ front end employees as identified.
- Evaluated and resolved customer complaints, meeting COOP standards and assuring customer satisfaction and loyalty.
- Trained new associates in standard practices, customer care, cash handling, troubleshooting and store wide procedures.
- Identified inconsistencies and swiftly corrected them with clear communication through the chain of command.
- Executed daily deposits upwards of $8,000 with precision and the ability to problem solve quickly and communicate pertinent information.
Lead Cashier
Giant Eagle
08.2011 - 05.2014
Crew Member
McDonald
08.2008 - 08.2011
Education
High School Diploma - Cosmetology
The Temple: A Paul Mitchell Partner School
Frederick, MD06.2017
General Associate's Degree - undefined
Frederick Community College
Frederick, MD08.2013
Skills
- Computer skills
- Attention to detail
- Data entry
- Strong work ethic
- Critical thinking
- Customer service
- Teamwork and collaboration
- Effective multitasking
- Schedule coordination
- Problem-solving
- Telephone etiquette
- Call management
- Patient scheduling
- Microsoft Office Suite
- Inventory tracking
- Document management
- Recordkeeping proficiency
- Key relationship management
- Patient registration
Certification
- Cosmetology License Maryland Board of Cosmetologists | Renewed in 2025
- METRC Certified METRC Track & Trace | 2019
Timeline
Scheduler
Radnet
03.2024 - Current
Compliance Manager
Columbia Care
07.2022 - 10.2023
Assistant Compliance Manager
Green Leaf Medical
12.2019 - 07.2022
Packaging Specialist
Green Leaf Medical
08.2018 - 12.2019
Front-End Manager
The Common Market
05.2014 - 08.2018
Lead Cashier
Giant Eagle
08.2011 - 05.2014
Crew Member
McDonald
08.2008 - 08.2011
General Associate's Degree - undefined
Frederick Community College
High School Diploma - Cosmetology
The Temple: A Paul Mitchell Partner School