BRANDY SILVERS
CARTERSVILLE,Georgia
Summary
CUSTOMER ORIENTED SELF STARTER WITH OVER 24 YEARS OF EXPERIENCE.
STRONGLY COMMITTED TO ENHANCING THE WORKPLACE ENVIRONMENT BY BEING COMMITTED TO MY JOB AND TO PUTTING THE CUSTOMER FIRST AND RESPECTING ALL.
Overview
31
31
years of professional experience
Work History
Contract Accounting Assistant
Real Floors
03.2021 - Current
- Maintained accurate records of contract transactions, ensuring compliance with internal policies and external regulations.
- Assisted in month-end closing procedures, ensuring all contractual obligations were accurately recorded and reported upon completion.
- Maintained confidentiality of sensitive financial information, adhering to strict data privacy standards and regulatory requirements.
- Coordinated with legal department on contract amendments or extensions when necessary to align with changing business needs or market conditions.
- Facilitated clear communication between finance personnel and operational teams regarding budgetary constraints or adjustments required throughout the life cycle of a contract engagement.
- Streamlined invoice processing, reducing errors and ensuring timely payments to vendors.
Customer Service Representative
REAL FLOORS
03.2018 - Current
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
- Assisted customers by answering questions, responding to inquiries and handling requests by phone.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Served as the main liaison between customers, management and sales team.
- Answered product questions with up-to-date knowledge
- Supported customers and fielded questions regarding merchandising and pricing.
Customer Service Manager
HOME DEPOT
10.1996 - 03.2018
- Coordinated department schedules to maximize coverage during peak hours.
- Cross-trained and backed up other customer service managers.
- Capitalized on upsell opportunities with new and potential customers.
- Directed training of new team members and mentored each to promote productivity, accuracy and friendly service.
- Trained staff on operating procedures and company services.
- Identified individual development needs with appropriate training.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Responded to customer requests with friendly, knowledgeable service and support.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Fostered an environment which encouraged continual process improvements.
- Solved unresolved customer issues.
Customer Sales Manager
LOWES
01.1994 - 10.1996
- Organized company files and creating support system to decrease workload and increase productivity of account managers.
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
- Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with a 85% success rate.
Education
High School Diploma - undefined
Adairsville High School
Adairsville, GA1996
Skills
- Exceptional communication skills
- Stock records management and retention
- Customer service
- Training development aptitude
- Quick learner
- MS Windows proficient
- Creative problem solver
- Multi-line phone talent
- Knonos time keeper
Timeline
Contract Accounting Assistant
Real Floors
03.2021 - Current
Customer Service Representative
REAL FLOORS
03.2018 - Current
Customer Service Manager
HOME DEPOT
10.1996 - 03.2018
Customer Sales Manager
LOWES
01.1994 - 10.1996
High School Diploma - undefined
Adairsville High School
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