Brandy Simien
I am a dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. A CSR known in my previous places of employment to bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. People always used to underestimate me due to my age and being one of the few employees that can match older piers who have had more years of experience than I do. My advantage is that unlike the older generation, I was born into this modern age of technology and its allowed me to use my insight and resources available to deliver outstanding results that have allowed me to earn promotions and bonuses from previous jobs.
Work History
Product Support Agent
2 Years 7 Months
• Proficient in troubleshooting and resolving technical issues for customers in a timely manner.
• Experienced in training new team members on product features and support processes.
• Translate what customers are experiencing into useful feedback for internal teams.
• Skilled in providing excellent customer service and building strong relationships with clients.
• Managed 30-60 calls a day assisting with debit card services and online banking support.
Customer Service Representative
1 Year 2 Months
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
•Resolve pricing discrepancies, returns,refunds,exchanges, and damaged-product complaints.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Walked customers through self-checkout problems, Kroger app features. payment-terminal issues, and other tecchnology.
Front Office Assistant
2 Years 1 Month- Answered and routed calls, greet drivers/vendors, take messages and responded to basic questions.
- Answered constant flow of customer calls with minimal wait times.
- Answer questions about shipment status, take customer information, document complaints or delivery problems, and escalate issues to dispatch, management, billing, or safety as appropriate.
- Checked drivers in and out, collect paperwork, provide pickup/delivery instructions, communicate appointment information, maintain driver contact information, and direct drivers to the correct dock, dispatcher, or office.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.