Brandy Sladek
Lakewood,CA
Summary
Demonstrates exceptional teamwork, critical thinking, and organizational skills. Proven track record of quickly adapting to new challenges and efficiently managing multiple responsibilities, significantly enhancing operational efficiency.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support.
Overview
26
26
years of professional experience
Work History
Stay at Home Mom
Self Employed
06.2012 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Managed household and family responsibilities including child care and housekeeping.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Proven ability to learn quickly and adapt to new situations.
Veterinary Receptionist/Assistant
Crossroads Animal Hospital
06.2011 - 06.2012
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Entered data from pet records and office visits into computer system.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Preparing equipment
- Administer medications
- Monitoring vital signs
Customer Service Representative
West Coast Vinyl Windows and Glass
08.1999 - 02.2006
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Education
Veterinary Assistant Degree -
Animal Behavioral College
Online06-2011
High School Diploma -
Lakewood High School
Lakewood, CA06-1997
Skills
- Teamwork and collaboration
- Fast learner
- Critical thinking
- Telephone etiquette
- Highly Organized
- Time management
- Customer relations
- Computer skills
- Prioritization
- Data entry
- Payment processing
- File and record keeping
- Cleanliness maintenance
Timeline
Stay at Home Mom
Self Employed
06.2012 - Current
Veterinary Receptionist/Assistant
Crossroads Animal Hospital
06.2011 - 06.2012
Customer Service Representative
West Coast Vinyl Windows and Glass
08.1999 - 02.2006
Veterinary Assistant Degree -
Animal Behavioral College
High School Diploma -
Lakewood High School
Similar Profiles
Parker BresettParker Bresett
Pet Sitter at Self EmployedPet Sitter at Self Employed
Caroline RabaiottiCaroline Rabaiotti
Interior Project Coordinator at Self EmployedInterior Project Coordinator at Self Employed
Anthony CleggAnthony Clegg
Postmaster at Self EmployedPostmaster at Self Employed
Christopher McMasterChristopher McMaster
Groundsman at Self EmployedGroundsman at Self Employed
Jordan GebauerJordan Gebauer
Worship Dept - Program Coordinator & Team Leader at Cottonwood ChurchWorship Dept - Program Coordinator & Team Leader at Cottonwood Church