Brandy Slone
Loveland
Summary
Adept at navigating complex challenges, I leveraged critical thinking and communication skills at within all former job positions to enhance customer satisfaction and reduce complaints significantly. My background in diverse roles, including meticulous data entry and physical tasks, showcases a versatile professional with a proven track record of success in dynamic environments.
Overview
7
7
years of professional experience
Work History
Delivery Courier
DoorDash
08.2023 - Current
- Followed company policies and procedures during shift.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
- Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.
- Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
- Demonstrated a strong commitment to customer service excellence by maintaining a courteous demeanor in challenging situations and going above and beyond to ensure complete satisfaction.
- Conducted thorough vehicle inspections and maintenance checks, promoting safety on the road and minimizing downtime due to mechanical issues.
Trades Helper
KBR
01.2023 - 08.2023
- Conducted routine maintenance on tools and machinery, extending their lifespan and reducing repair costs.
- Provided logistical support during project planning phases, ensuring smooth execution of tasks.
- Collaborated closely with supervisors to identify areas for process improvement within projects.
- Assisted in the training of new employees, fostering a supportive learning environment for professional growth.
- Kept detailed records of project progress, allowing for accurate tracking and reporting of milestones achieved.
- Supported quality control initiatives by performing thorough inspections of completed work.
- Ensured adherence to safety protocols, resulting in reduced workplace accidents and injuries.
- Maintained clean and organized workspaces, promoting a safe and efficient work environment.
- Demonstrated adaptability by working effectively with diverse teams across multiple trade disciplines.
- Prepared materials and equipment for use, expediting task completion times for skilled workers.
- Managed inventory of supplies and materials, minimizing delays due to shortages or misplacement.
- Operated power tools safely and efficiently as required for specific tasks on job sites.
- Performed manual labor and random jobs to help teams accomplish goals.
- Cleared work sites of hazardous items.
Customer Service Representative
Advantage Sales And Marketing
01.2019 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Delivered prompt service to prioritize customer needs.
- Implemented and developed customer service training processes.
- Maintained an automated software by tracking all orders sent and received to find flaws that could be adjusted to allow the software to run as smoothly as possible.
Aircraft Fueler
Menzies
10.2017 - 01.2019
- Helped team coordinate smooth and safe aircraft movement.
- Kept equipment clean and functional with regular inspections and upkeep.
- Drove fuel trucks, hydrant carts and stationary carts to complete work.
- Fueled airline equipment according to exact work orders.
- Completed documentation for work completed and fuel transferred or materials used.
- Handled aviation fuel and chemicals with correct procedures and quality control standards.
- Ensured compliance with environmental regulations by properly disposing of hazardous materials and preventing spills.
- Ensured optimal performance of fueling equipment through diligent routine inspections, timely maintenance, and accurate recordkeeping.
- Maximized on-time departures by promptly and accurately fueling planes according to flight schedules.
- Operated all fueling components, heaviest at about 76 pounds.
Education
Associate - Diesel Technology
Jones Technical Institute
Jacksonville, FL07-2023
Skills
- Punctuality
- Critical thinking
- Data entry
- Customer relations
- Communication and coordination
- Problem resolution
- Computer proficiency
- Physical strength and stamina
- Microsoft dynamics 365
- Attention to detail
Timeline
Delivery Courier
DoorDash
08.2023 - Current
Trades Helper
KBR
01.2023 - 08.2023
Customer Service Representative
Advantage Sales And Marketing
01.2019 - 01.2023
Aircraft Fueler
Menzies
10.2017 - 01.2019
Associate - Diesel Technology
Jones Technical Institute
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