Brandy Small
La Habra,CA
Summary
Results-driven Quality Analyst with a proven track record at MeaeCare, specializing in quality improvement and data analysis. Adept at enhancing processes and training teams, I excel in project management and customer focus, contributing to significant product reliability improvements. Committed to delivering high-quality outcomes through effective collaboration and strategic insights.
Overview
8
8
years of professional experience
Work History
Quality Analyst
MeaeCare
Santa Ana, CA
04.2025 - Current
- Conducted thorough quality inspections to identify defects and ensure product compliance.
- Assisted in developing test plans and procedures for new software implementations.
- Collaborated with cross-functional teams to enhance quality assurance processes and standards.
- Maintained accurate documentation of testing results and issues identified during evaluations.
- Participated in training sessions to improve knowledge of quality control methodologies and tools.
- Supported troubleshooting efforts by analyzing data and providing insights on quality issues.
- Contributed to process improvement initiatives aimed at increasing product reliability and efficiency.
- Engaged in regular feedback sessions to refine testing strategies and enhance overall quality outcomes.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Customer Service Representative
MeaeCare
Santa Ana, CA
09.2024 - 04.2025
- Assisted in managing customer accounts, ensuring accurate information and timely updates.
- Collaborated with team members to streamline communication processes, improving response times.
- Provided ongoing support to customers, addressing concerns and building strong relationships.
- Maintained comprehensive knowledge of products and services to offer tailored solutions to customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Administrative Assistant
UPS International
Detroit, MI
02.2022 - 06.2024
- Managed scheduling and coordination of meetings, ensuring all stakeholders informed and prepared.
- Supported document preparation and data entry tasks, maintaining accuracy in records and files.
- Assisted in tracking shipments and resolving customer inquiries to enhance service efficiency.
- Developed filing systems for critical documents, improving retrieval times and organizational clarity.
- Collaborated with team members to streamline office processes, reducing redundancies in daily operations.
- Trained new administrative staff on office protocols and software applications to ensure seamless onboarding.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Shipping Coordinator
Bridgewater Interiors
Hazel Park, MI
01.2018 - 10.2022
- Optimized packing procedures to enhance efficiency and minimize damage during transit.
- Assisted in training new staff on warehouse safety protocols and operational procedures.
- Collaborated with cross-functional teams to align shipping schedules with production timelines.
- Monitored supply levels for packaging materials and coordinated replenishment orders as needed, avoiding delays in the shipping process.
- Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
- Arranged for pick-up by carriers specified on customer purchase orders determined at final inspection through review of shipping instructions.
- Managed daily shipment scheduling with carriers, optimizing transportation costs and delivery times for customers.
- Resolved customer inquiries regarding order status or discrepancies in a timely manner, maintaining high satisfaction rates.
Shipping and Receiving Coordinator
Adient
Madison Heights, MI
12.2020 - 04.2022
- Coordinated inventory management through regular audits and system updates.
- Managed shipping and receiving processes to ensure timely delivery of materials.
- Developed and maintained relationships with carriers to streamline logistics operations.
- Implemented tracking systems for shipments, improving visibility across supply chain functions.
- Resolved discrepancies in shipping documentation to maintain compliance with regulations.
Shipping and Receiving Clerk
Pitney Bowes
Romulus, MI
05.2017 - 12.2019
- Maintained a well-organized inventory system for streamlined product retrieval and shipment preparation.
- Transported materials and items from receiving or production areas to storage or to other designated areas using conveyors, dollies and other motorized or manual transportation equipment.
- Unpacked, examined and routed incoming shipments, rejected damaged items and recorded shortages.
- Conducted regular inventory audits to verify stock levels and identify discrepancies, ensuring accurate recordkeeping.
- Utilized advanced tracking software to monitor shipment progress from origin to destination accurately, keeping customers informed throughout the process.
- Ensured compliance with all relevant regulations regarding hazardous materials handling, maintaining a safe working environment for the team.
- Maximized space utilization within the warehouse through strategic storage planning and organization techniques, reducing clutter and improving workflow efficiency.
- Coordinated with suppliers to schedule timely deliveries, minimizing warehouse congestion and maximizing storage efficiency.
Education
Counseling Psychology
Post University
Waterbury, CTPsychology
South University Savannah
GANo Degree - Interdisciplinary Studies
Wayne State University
Detroit, MIEarly Child Development
Henry Ford College
Dearborn, MISkills
- Audit processes
- Quality improvement
- Quality processes
- Data analysis
- Customer focus
- Report creation
- Data validation
- Risk assessment
- Project management
- Project planning
- Requirements analysis
- Training implementation
- Technical research
Timeline
Quality Analyst
MeaeCare
04.2025 - Current
Customer Service Representative
MeaeCare
09.2024 - 04.2025
Administrative Assistant
UPS International
02.2022 - 06.2024
Shipping and Receiving Coordinator
Adient
12.2020 - 04.2022
Shipping Coordinator
Bridgewater Interiors
01.2018 - 10.2022
Shipping and Receiving Clerk
Pitney Bowes
05.2017 - 12.2019
Counseling Psychology
Post University
Psychology
South University Savannah
No Degree - Interdisciplinary Studies
Wayne State University
Early Child Development
Henry Ford College