Summary
Overview
Work History
Education
Skills
Certification
Timeline
AdministrativeAssistant
Brandy Smith

Brandy Smith

Fort Wayne,IN

Summary

Driven Guest Service Department Manager with a proven track record at McDonald's, enhancing guest satisfaction and streamlining operations. Excelled in multitasking and decision-making, significantly improving efficiency and team collaboration. Expert in guest complaint resolution and data analysis, leading to actionable improvements and a positive work environment. Skilled in both guest services and computer proficiency.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Guest Service Department Manager

McDonald's
09.2023 - Current
  • Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
  • Addressed escalated guest issues professionally and empathetically, defusing tense situations and recovering customer trust.
  • Analyzed guest feedback data to identify areas of improvement within the department, implementing changes accordingly.
  • Monitored room inventory closely, working with housekeeping to maximize available rooms for incoming guests.

Crew Member to Shift Manger

Mc Donalds
06.2008 - 09.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.

Education

Wayne High School
Fort Wayne, IN
1999

Skills

  • Multitasking proficiency
  • Decision-making capabilities
  • Effective Delegation
  • Exceptional communication
  • Sales and Upselling
  • Guest satisfaction monitoring
  • Guest Services
  • Guest communication
  • Guest complaint resolution
  • Data entry proficiency
  • Teamwork and Collaboration
  • Customer Service
  • Computer Skills
  • Team Leadership
  • Decision-Making
  • Problem Resolution
  • Staff Training and Development
  • Team Management
  • Complaint Handling

Certification

Serve safe certificate

expired 2027

Timeline

Guest Service Department Manager

McDonald's
09.2023 - Current

Crew Member to Shift Manger

Mc Donalds
06.2008 - 09.2023

Wayne High School

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Brandy Smith