Brandy Smith
Odenville
Summary
Dynamic and detail-oriented professional with extensive experience in customer service at Ocean Restaurant. Proven ability to maintain high standards of dining area maintenance and demonstrate a calm demeanor under pressure. Skilled in safe food handling and time management, consistently enhancing guest satisfaction through attentive service and proactive engagement.
Overview
3
3
years of professional experience
Work History
Waiter's Assistant
Ocean Restaurant
08.2024 - Current
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Prepared silverware sets and polished wine and water glasses to provide adequate supply for host station.
- Arranged tables and chairs for special occasions and events.
- Provided attentive service and proactively assessed guest needs.
Personal House Cleaner
Independant
07.2023 - 08.2024
- Preserved home cleanliness standards by performing regular maintenance tasks such as dusting, vacuuming, mopping, and sanitizing surfaces.
- Enhanced client satisfaction by consistently providing thorough and detail-oriented cleaning services.
- Kept inventory of necessary cleaning supplies from clients'' purchases or provided recommendations when needed.
- Safeguarded clients'' property by adhering to strict confidentiality and privacy policies during cleaning sessions.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Washed and put away kitchen dishes, utensils and glassware.
- Maintained a loyal clientele through excellent communication, punctuality, and reliability.
Drive-Thru Cashier
McDonald's Restaurant
07.2022 - 07.2023
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Followed food safety and sanitation guidelines at all times.
- Assisted customers with menu items and accurate order fulfillment.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Crosstrained in front counter operations to provide additional support as needed during busy periods or staff shortages.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
- Assisted in training new drive-thru staff members, ensuring proper procedures were followed consistently.
- Improved team productivity by assisting with food preparation during peak hours when needed.
- Resolved problems with orders quickly and offered refund or replacement.
- Handled customer inquiries and complaints professionally, resolving issues promptly and courteously.
- Monitored customer orders to confirm accuracy in preparation and delivery.
- Recognized for excellent customer interactions due to ability to quickly assess individual needs while maintaining a positive attitude even under stressful conditions.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card, and check transactions to complete customer purchases.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
No Degree - Biology
Jefferson State Community College
Birmingham, ALSkills
- Customer service
- Safe food handling
- Time management
- Regulatory compliance
- Attention to detail
- Table setting
- Table bussing
- Professional appearance
- Dining area maintenance
- Fine dining
- Calm demeanor
- Table setting arrangements
- Table setup
- Table clearing
- Food running
Timeline
Waiter's Assistant
Ocean Restaurant
08.2024 - Current
Personal House Cleaner
Independant
07.2023 - 08.2024
Drive-Thru Cashier
McDonald's Restaurant
07.2022 - 07.2023
No Degree - Biology
Jefferson State Community College
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