Brandy Smith
Lincoln,AR
Summary
Dynamic phlebotomy supervisor with proven expertise in venipuncture and team leadership at Community Blood Center of the Ozarks. Enhanced patient satisfaction through effective problem-solving and compliance adherence, while fostering a collaborative work culture. Skilled in training staff and maintaining high standards of infection control and specimen accuracy.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Donor Room Service Phlebotomy Supervisor
Community Blood Center of the Ozarks
09.2003 - Current
- Notified management of compliance and workplace safety issues from department and recommended simple solutions.
- Performed tasks as member of line staff to reduce wait time.
- Enhanced patient experience by implementing efficient blood collection techniques and maintaining a comfortable environment.
- Ensured accurate patient identification and proper specimen labeling, minimizing errors in test results.
- Complied with internal SOPs and external regulations to achieve compliance, accuracy and efficiency in testing and administration of Type lab.
- Supervised employees at multiple sites and reporting locations to maintain consistent practices across company.
- Maintained a safe work environment by enforcing strict adherence to infection control protocols and safety guidelines.
- Conducted regular performance evaluations for phlebotomy staff, providing constructive feedback and identifying areas for growth.
- Provided support during high-volume periods by stepping in as needed to perform phlebotomy duties alongside the team.
- Used personal protective equipment correctly to protect coworkers and patients.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Assisted in training and onboarding new phlebotomists.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
Education
Leadings With Emotional Intelligence - Management
Missouri State University
Springfield, MO01.2024
Certificate Of Technical Studies - Pre-Health Sciences
NorthWest Arkansas Community College
Bentonville, AR12.2019
How To Supervise People - Management
Parks University
Overland Park 11.2005
Donor Specialist Training Program - Phlebotomy
Community Blood Center of The Ozarks
Springfield, MO10.2003
Phlebotomy Technician - Phlebotomy
Petra Allied Health
Springdale, AR07.2003
GED - General Studies
Arkansas Department of Education
Springdale, AR09.1998
Skills
- Venipuncture
- Adaptable problem-solving
- Sample and specimen collection
- Team leadership
- Specimen labeling procedures
- Patient confidentiality
- Employee training and development
- Professionalism and ethics
- Infection control
- Venipuncture expertise
- Medical terminology
- Recording data
- Record keeping accuracy
- Quality control guidelines
- Medical records review
- Phlebotomy procedure development
- Data entry
- Staff management
- Paperwork processing
- Hemoglobin testing
- Venipuncture and capillary puncture
- Donor screening
- Blood collection
- Specimen collection and storage
- Phlebotomy technician (PT)
- Electronic health records
- Certified in CPR/AED
- Butterfly venipuncture
- Multitasking Abilities
- Problem-solving abilities
- Attention to detail
- Time management
- Customer service
- Teamwork
Certification
CPR/AED
Timeline
Donor Room Service Phlebotomy Supervisor
Community Blood Center of the Ozarks
09.2003 - Current
Leadings With Emotional Intelligence - Management
Missouri State University
Certificate Of Technical Studies - Pre-Health Sciences
NorthWest Arkansas Community College
How To Supervise People - Management
Parks University
Donor Specialist Training Program - Phlebotomy
Community Blood Center of The Ozarks
Phlebotomy Technician - Phlebotomy
Petra Allied Health
GED - General Studies
Arkansas Department of Education
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