Brandy Smith

• Oversaw daily stop loss operations, including processing, filing, reconciliation, and reimbursement of specific, aggregate, and level-funded claims (over 150 claims per month).
• Led and developed six stop loss team members to support accountability, performance, and growth.
• Monitored workflow volumes, aging reports, metrics, trends, and operational data to identify risks, bottlenecks, and improvement opportunities.
• Designed processes to capture all necessary information for stop loss requests in accordance with carrier requirements; escalated process delays to upper management that could cause executive problems for the timely payments of claims.

Underwriter (January 2024 - November 2024)

Associate Underwriter (April 2022 - January 2024)

• Reviewed proposal requests to classify and rate risks, ensuring they meet the company's standards for acceptability.
• Made informed decisions regarding underwriting to assess risk and determine coverage and pricing.
• Established and maintained relationships with producers to facilitate effective underwriting processes.

Underwriting Analyst (September 2018 - April 2022)

Underwriting Analyst (September 2012 - August 2015)

• Ensured accuracy and completeness of underwriting information and data entry forms for new, sold, and renewal business.
• Analyzed risk and assessed insurance applications to determine coverage eligibility.
• Collaborated with underwriters to support decision-making processes.
• Maintained detailed records and documentation related to underwriting activities.