Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandy Souza

Brownsville,CA

Summary

Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.

Overview

7
7
years of professional experience

Work History

Shift Lead

Dollar General
Brownsville
05.2021 - 12.2024
  • Performed opening and closing procedures such as setting alarm systems, counting money.
  • Conducted regular inventory checks to maintain accurate stock levels.
  • Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
  • Assisted in the training of new employees.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Resolved customer complaints and reported issues to senior management.

Shift Leader

Crumbl Cookies
Yuba City, CA
10.2022 - 05.2023
  • Exceeded customer expectations by delivering outstanding service and resolving issues effectively.
  • Enhanced cookie production by efficiently executing the tasks of making, preparing, and baking.
  • Ensured the store was kept clean and organized
  • Completed end-of-day procedures by securing cash register and safe.

Receptionist

VA office
MARYSVILLE, CA
02.2018 - 12.2019
  • Scheduled appointments for clients, customers, and other visitors.
  • Greeted visitors and provided them with assistance.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Provided excellent customer service at all times while interacting with both internal and external customers.

Education

Some College (No Degree) - Criminal Justice

Yuba College
Marysville, CA

Skills

  • Work Delegation
  • Workplace Safety
  • Conflict Resolution
  • Customer Service Management
  • Flexible Schedule
  • Goal Setting and Tracking
  • Problem-Solving
  • Professional Appearance
  • Strong verbal and written communication
  • Positive Attitude
  • Team Leadership

Timeline

Shift Leader

Crumbl Cookies
10.2022 - 05.2023

Shift Lead

Dollar General
05.2021 - 12.2024

Receptionist

VA office
02.2018 - 12.2019

Some College (No Degree) - Criminal Justice

Yuba College

Similar Profiles

CREATE PROFILE
Brandy Souza