Brandy Spears
Meridian,MS
Summary
Results-driven professional with solid administrative, customer service, and financial management skills. High-energy team player dedicated to maximizing customer loyalty with exceptional support. Well-organized in planning, problem-solving and multitasking in fast-paced hospitality settings. Polite and accommodating professional bringing several years of experience in hospitality settings. Sincere and helpful when working with guests, families, and VIPs to promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight. Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills. Seasoned professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, reservation systems, and conflict resolution. Excel at communication, problem-solving, and adaptability, ensuring positive guest experiences and smooth operations in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Hotel Front Desk Clerk
Hiton Garden Inn
Meridian, MS
09.2024 - Current
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Participated in monthly inventory counts to ensure accurate stock levels are maintained.
- Processed payments from customers for room charges and incidentals.
- Coordinated with housekeeping staff regarding occupancy status of rooms.
- Resolved customer complaints in a timely manner while following company policies and procedures.
- Ensured that all safety protocols were followed at the front desk area.
- Greeted guests in a professional and friendly manner.
- Managed cash drawer according to established accounting guidelines.
- Stocked supplies at the front desk such as forms, stationery items, brochures.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Provided information about the hotel's amenities, services and surrounding areas to guests.
- Followed safety regulations when handling hazardous materials such as cleaning agents or chemicals.
- Served as first point of contact for emergency situations requiring evacuation or security personnel.
- Maintained up-to-date knowledge of hotel products, services, pricing plans and policies.
- Maintained daily records of room availability and rates.
- Ensured that all guest requests were met promptly, courteously and efficiently.
- Assisted with room reservations, changes and cancellations.
- Assisted guests with check-in and check-out procedures as needed.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Arranged special accommodations for guests to enhance visitor experiences.
- Facilitated successful front desk operations for high-volume hotel.
- Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Input customer data into reservation systems and updated to reflect room changes.
- Helped patrons find entertainment and sporting events, making reservations, and enhancing customer experience.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Responded to inquiries and room requests made online, by phone, and via email.
- Verified customer credit to establish payment method for accommodations.
- Kept records of room availability and guest accounts, manually or using computers.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Computed bills collected payments and made change for guests.
- Posted incidental charges to ledgers, manually or by using computers.
Education
Some College (No Degree) - Bussiness Managment
Mississippi State University
Starkville, MSSkills
- Professional appearance
- Written communication
- Phone and email etiquette
- Excellent communication
- Multitasking
- Office organization
- Hospitality services
- POS systems
- Hospitality management
- POS system operation
- Effective planning
- Payment collection
- Staff scheduling
- Language proficiency
- Check-ins and check-outs
- Room charges
- Property management systems
- Front desk operations
- Payment processing
- Reservation management
- Inventory control
- Customer service
- Team collaboration
- Conflict resolution
- Guest engagement
- Attention to detail
- Communication skills
- Data entry
- Time management
- Payment handling
- Supply stocking
- Guest reception
- Reservations
- Room availability
- Correspondence management
- Multi-line phone systems
- Microsoft office
- Teamwork orientation
- Basic accounting
- Greeting guests
- Check-in & check-out coordination
- Hotel services and hospitality
- Guest relations
- Room booking
- Request management
- Manage research
- Administrative support
- Booking systems
- Guest check-in and check-out
- Check-in procedures
- Records management
- Switchboard operation
- Data confidentiality
- Safety compliance
- Emergency response
- Reservation processing
- Welcoming guests
- Conflict management
- Initiative-taking
- Hotel software expertise
- Process transactions
- Reliability
- Complaint management
- Analytical thinking
References
References available upon request.
Timeline
Hotel Front Desk Clerk
Hiton Garden Inn
09.2024 - Current
Some College (No Degree) - Bussiness Managment
Mississippi State University
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