Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Brandy Spiker

Gatesville,TX

Summary

Dynamic leader with a proven track record at Everise, enhancing employee performance through innovative training programs and fostering a culture of continuous learning. Skilled in e-learning development and mentoring, I excel in creating engaging environments that promote diversity and inclusion. Achieved a significant increase in training effectiveness, demonstrating exceptional problem-solving abilities and teamwork. Training professional with robust experience in managing and improving training programs. Known for driving team success through collaborative efforts and results-oriented approach. Reliable in adapting to changing needs, with key strengths in curriculum development and leadership. Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design.

Overview

29
29
years of professional experience

Work History

Assistant Training Manager

Everise
03.2019 - Current
  • Enhanced employee performance by developing and implementing comprehensive training programs.
  • Maintained accurate records of employee training progress, ensuring compliance with industry regulations and company policies.
  • Established key performance indicators for all training initiatives, monitoring success against these metrics regularly.
  • Facilitated engaging workshops and seminars, fostering a culture of continuous learning among employees.
  • Participated in professional development opportunities so as to stay current on best practices in adult learning principles.
  • Provided one-on-one coaching for employees struggling with specific job tasks or responsibilities, leading to improved performance.
  • Streamlined onboarding processes for new hires, resulting in decreased time to productivity.
  • Promoted a positive learning environment through effective communication strategies and fostering collaboration among team members.
  • Collaborated with department managers to assess training needs and develop targeted solutions.
  • Assisted Training Manager in recognizing top talent and developing succession plans to ensure organizational growth and continuity.
  • Conducted regular evaluations of training effectiveness, making adjustments as necessary for continuous improvement.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Trained staff during demonstrations, meetings, conferences, and workshops.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Selected and assigned instructors to conduct specific training programs.
  • Managed new employee orientation training process for more than 50 employees each year.

Sales Associate

Dell
03.2004 - 06.2007
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Assistant Housekeeping Manager

Rough Creek Lodge & Resort
02.2000 - 06.2003
  • Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
  • Ensured a clean and welcoming environment, conducting thorough inspections of all areas within the property.
  • Maintained high-quality service standards through regular communication with guests and other hotel departments.
  • Reduced employee turnover rate through effective recruitment, interviewing, and onboarding processes for new hires.
  • Improved guest satisfaction by efficiently addressing and resolving housekeeping concerns and complaints.
  • Boosted overall hotel ratings in cleanliness categories through consistent attention to detail during room inspections.
  • Increased employee performance through effective supervision and training.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Worked with front desk to respond promptly to all guest requests.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Completed schedules, shift reports, and other business documentation.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Evaluated employee performance and developed improvement plans.
  • Managed laundry sorting, washing, drying, and ironing.
  • Ordered, maintained and distributed supplies and inventory.

Assistant Manager

Taco Bell
01.1996 - 08.1999
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Facilitated team-building activities, enhancing team cohesion and morale.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

GED -

Gatesville ISD
Gatesville, TX
05.1991

Skills

  • Diversity and inclusion
  • Task delegation
  • Mentoring
  • Employee engagement
  • Teamwork and collaboration
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Organizational skills
  • Adaptability and flexibility
  • Detail-oriented
  • Strategic thinker
  • Relationship building
  • Self motivation
  • Coaching and mentoring

Accomplishments

  • Supervised team of 15 staff members.
  • Supervised team of 15 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Interests

  • Cooking
  • I enjoy helping others and giving back to the community
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Baking

Timeline

Assistant Training Manager

Everise
03.2019 - Current

Sales Associate

Dell
03.2004 - 06.2007

Assistant Housekeeping Manager

Rough Creek Lodge & Resort
02.2000 - 06.2003

Assistant Manager

Taco Bell
01.1996 - 08.1999

GED -

Gatesville ISD

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Brandy Spiker