Brandy Spittler
Grove City,OH
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work
Overview
18
18
years of professional experience
Work History
Office Manager
Columbus Podiatry & Surgery Inc
Gahanna, OH
01.2013 - Current
- Developed a system that ensured proper implementation of overall patient care
- Continued education, quality assurance and performance improvement activities
- Office bookkeeping, billing and supply ordering
- Develop and implement office policies and procedures
- Created educational materials for patients, and office assistance
- Perform clerical, such as word processing, data entry, answering phones and filing
- Consistently complied with laws and regulations.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for patients.
- Developed standard operating procedures for all administrative employees.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Oversaw accounting, budgeting and financial reporting.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Developed and maintained electronic record Maintain understanding of clinical trials
- KCI Cellutome Graft Case management
- Oversee company personnel through 45 nursing facilities
- Assist CEO at FMC Wound Clinic, patient wound care
- Improved and maintained practice’s reputation and positive image in all markets
- Social Media Marketing
- Recommended ways to reduce overhead and cut printing costs, effectively saving practice $[Amount].
- Developed close working relationships with front office and back office staff.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Clinical Supervisor
MCMG Big Run Internal Medicine
Columbus Grove, OH
01.2006 - 01.2013
- Supervised daily activities of clinical team consisting of administrative/medical staff
- Ensure compliance of all key programs and principles
- Provided information to Quality Department about incidents, events and complaints
- Cooperated and communicated effectively with physicians to ensure client satisfac- tion and compliance with set standards
- Continually improved knowledge, skills and job necessary functions
- Monitored daily performance for medical staff
- Ensure accurate data was kept up to date; in compliance with MCMG
- Conducted daily staff meetings to ensure productivity standards were met
- Developed computerized record management system
- Train and facilitate medical staff
- Prepared tests, and allocated data for patients at clinic
- Facilitated assessment of patient/family needs and interdisciplinary team care plan
- Collaborated with management to make improvements and satisfy resident needs.
- Assessed patients, determined needs and managed care.
- Implement new policies and educate staff on changes.
- Responded to crisis situations with calm and professional approach to optimize support.
Certified Medical Assistant
MCMG Big Run Internal Medicine
COLUMBUS, OH
01.2004 - 01.2006
- Maintained accurate records of patient care, condition, progress and concerns
- Monitored vital signs and patient triage
- Maintained a clean, healthy and safe work environment
- Performed clerical duties, such as data entry, answering phones and record filing
- Performed medical procedures with equipment delegated by licensed professional; including blood draws, EKG’s, injections and X-ray equipment
- Performed laboratory tests; including UA, Strep, HCG, HgA1C, Glucose, Mono
- Performed direct patient care
- Provided comforting and soothing environment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Education
Medical Assisting Certification Health Sciences -
The Ohio Institute of Health Careers
2004
High School Diploma -
Grove City High School
Grove City, OH05.1998
Skills
- Business administration
- Office management
- Creative problem solving
- Time management/Excellent multi-tasking ability
- Clear oral/written communication
- Scheduling
- Strategic planning
- Relationship building
- Project Management
- Organizational skills
- Strong verbal and written communication
- Effective Coach
- Microsoft Office Proficient
- Multi system EMR proficient
- Charismatic
- Personable and approachable
- Clear communicator
- Policy and procedure modification
- Budgeting
Accomplishments
- Achieved certification through the Institute of Certified Professional Managers: The Ohio Foot and Ankle Association and The American Academy of Podiatric Practice Management, as well as Mount Carmel Health Medical Staff Leadership.
Affiliations
Ohio Foot & Ankle Medical Association
American Academy of Podiatric Practice Management
American Podiatric Medical Association
Websites
Timeline
Office Manager
Columbus Podiatry & Surgery Inc
01.2013 - Current
Clinical Supervisor
MCMG Big Run Internal Medicine
01.2006 - 01.2013
Certified Medical Assistant
MCMG Big Run Internal Medicine
01.2004 - 01.2006
Medical Assisting Certification Health Sciences -
The Ohio Institute of Health Careers
High School Diploma -
Grove City High School
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