Brandy Stanley
Virginia Beach
Summary
Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Shopper/Delivery Driver
Instacart
12.2023 - Current
- Select batches, go shop for items at specific stores
- Communicated through chat with customers to make sure they receive items as needed
- Deliver items while providing excellent customer service
Delivery Driver
DoorDash
08.2020 - Current
- Pick up orders from restaurant as provided in the app
- Keep hot food in insulated bag separated from any cold food
- Deliver food to customer while providing excellent customer service and following any delivery instructions provided
Corrections Officer
Virginia Department of Corrections
08.2023 - 01.2024
- Provide security over adult offenders at the institution
- Supervise the daily activities of offenders while observing and recording their behavior and movement to ensure their safe and secure confinement
911 Telecommunicator
Orange County Emergency Services
02.2022 - 11.2022
- Responsible for receiving emergency 911 and non-emergency requests for assistance
- Determining nature/urgency of calls, initiating emergency personnel action and maintaining close contact with field units to monitor response and needed support requirements
- Used independent judgment within procedural boundaries in responding to the public in a variety of situations
- Worked competently and performed under stress when confronted with emergency and critical situations
- Communicated effectively, courteously and clearly to ensure the safety of the public and responders
Custodian of Records
PORTFOLIO RECOVERY ASSOC
07.2020 - 08.2021
- Reviewing legal documents and making sure they match statements on each account
- Signing legal documents and representing the company in debt collection
- I'm a witness for the company during legal litigation cases
Customer Service Representative
Loanmax
09.2018 - 07.2020
- Data entry, collection calls, upselling, promoting from within
- Qualifying customer's for loans against their vehicle titles
Machine Operator
Presto Products
07.2017 - 03.2018
- Packaging sandwich bags as they come off the conveyor belt
- Watch machine making sure that it don't get wrapped up
- Make sure to keep production quota while making sure that the product is 100% quality
Premake Ready
Essel Propack
08.2015 - 05.2017
- Prepare jobs for the printers, mount plates for gallus press, make plates for kopeck press
- Breakdown and build ink chambers, wash anilox & plates after job is finished
- Clean as needed, help out where needed
Customer Service Representative
Faneuil
07.2014 - 08.2015
- Receive inbound calls, make some outbound calls, provide excellent customer service
- Help customers understand their electric bill, setup payment plans, & extensions
- Report power outages
- Data entry
- Express empathy when needed
- Deescalate calls, transfer calls to supervisor, or other departments as needed
Billing/Payroll Specialist
Team Nurse Inc
11.2012 - 07.2014
- Data entry, billing Medicaid and other insurance companies, keying payroll
- Abide by all HIPAA regulations
- Worked with MAS90 for payroll, and EDI for Medicaid billing
Waitress
Shangri-La Asian Buffet
08.2011 - 08.2012
- Waited on customers providing great customer service, making sure they had everything that they needed to make their meal pleasurable
- Made the work schedule for the waitresses and trained new waitresses
Waitress
Shoneys
02.2008 - 11.2009
- Waited on customers providing excellent customer service
- Seated customers accordingly with a menu and silverware
- Used the register to ring up the customers and took payment
- Answered telephone taking food orders
- Cleaned and did assigned side work
Education
Associate's degree - Registered Nurse
ECPI University
Virginia Beach, VA05.2026
High school diploma - High school
Piedmont Community College
Roxboro, NC04.1995
Skills
- Payroll
- Cash register
- Microsoft Office
- Security
- EDI billing
- Medical Terminology
- Typing
- Outside sales
- Sales
- Powerpoint
- Mas90 payroll
- Technical support
- Hospitality
- Cold calling
- Billing
- HIPAA
- Customer service
- EDI
- Telecommunication
- Assembly
- Outlook
- Upselling
- Data Entry
- Some Excel
- Some SAP
Certification
- Driver's License
- CPR Certification, 12/01/24 to 12/31/26
Personal Information
Authorized To Work: US
Timeline
Shopper/Delivery Driver
Instacart
12.2023 - Current
Corrections Officer
Virginia Department of Corrections
08.2023 - 01.2024
911 Telecommunicator
Orange County Emergency Services
02.2022 - 11.2022
Delivery Driver
DoorDash
08.2020 - Current
Custodian of Records
PORTFOLIO RECOVERY ASSOC
07.2020 - 08.2021
Customer Service Representative
Loanmax
09.2018 - 07.2020
Machine Operator
Presto Products
07.2017 - 03.2018
Premake Ready
Essel Propack
08.2015 - 05.2017
Customer Service Representative
Faneuil
07.2014 - 08.2015
Billing/Payroll Specialist
Team Nurse Inc
11.2012 - 07.2014
Waitress
Shangri-La Asian Buffet
08.2011 - 08.2012
Waitress
Shoneys
02.2008 - 11.2009
Associate's degree - Registered Nurse
ECPI University
High school diploma - High school
Piedmont Community College
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