Brandy Stapp
Greenwood,IN
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
11
11
years of professional experience
Work History
Front Office Manager
Forte Sports Medicine And Orthopedics
12.2014 - Current
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Standardized office structures and processes to promote collaboration and increased performance.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Completed bi-weekly payroll for 13 employees.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Mentored office employees on proper administrative procedures and how to use programs such as NextGen, keeping operations consistent and efficient for maximum performance.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Supervised 13 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
Rehab Care Coordinator
US Healthworks
07.2012 - 12.2014
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Coordinated referrals and direct support for Work Comp clients.
Education
High School Diploma -
Warren Central High School
Indianapolis, IN05.2006
Skills
- Oral and Writing Communication
- Telephone Reservations
- Report Preparation and Analysis
- Policy and Procedure Modification
- Registration Management
- Office Management
- Team Management
- Staff Training
- Process Knowledge
- High-Volume Environments
- Diligent Follow Through
- Confidence and Drive
Timeline
Front Office Manager
Forte Sports Medicine And Orthopedics
12.2014 - Current
Rehab Care Coordinator
US Healthworks
07.2012 - 12.2014
High School Diploma -
Warren Central High School
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