Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandy Suggs

Salem,VA

Summary

Seeking a continuation of career at Hunting Hills Country Club, using my extensive experience in management and the food and beverage service industry to contribute to the club's continued success.

Overview

9
9
years of professional experience

Work History

Front of House Employee

Hunting Hills Country Club
01.2023 - Current
  • - Gained experience in various areas of the club's operations.
  • - Proved strong customer service skills, ensuring a positive and memorable experience for club members and guests.
  • - Collaborated with cross-functional teams to deliver exceptional service and exceed customer expectations.
  • - Developed a deep understanding of the club's culture and values, aligning operations with organizational goals.

Supervisor

Belk Fitness Center
01.2022 - 01.2024
  • - Oversaw a team of 30 staff members, providing one-on-one and group training sessions.
  • - Preformed interviews for varying positions.
  • - Organized staff meetings and management meetings.
  • - Developed and implemented incentive programs to enhance patron engagement, resulting in increased customer satisfaction.
  • - Created staff schedules, effectively managing staffing conflicts.
  • -Performed all interviews and onboarding.

Administrative Director

Infinite Telecom
01.2021 - 01.2023
  • - Managed contracts and ensured compliance with terms and conditions.
  • - Ran billing operations for customers.
  • - Drafted billing-related blueprints to streamline processes and improve efficiency.
  • - Oversaw weekly payroll.
  • - Conducted interviews and employee onboarding procedures.
  • - Completed all HR operations, including employee relations, performance management, and policy implementation.
  • - Secured equipment for field operations.
  • - Created financial projections to support strategic decision-making and business growth.
  • Led, directed, managed and mentored over 50 staff members.

Front of House Manager and Server

Macado’s
01.2020 - 01.2021
  • - Managed front of house operations, including addressing customer concerns, ensuring cleanliness, organizing staff assignments, and supporting adequate stock levels through inventory management.
  • - Proved strong leadership skills by overseeing a team of servers and effectively coordinating daily tasks to ensure seamless operations.
  • - Implemented strategies to enhance customer satisfaction and improve overall dining experience for club members and guests.

Trafficking Manager-Commercial Sales Assistant

WSVS
01.2017 - 08.2019
  • - Managed projects and created broadcast files, ensuring smooth on-air operations.
  • - Developed and kept trafficking logs, ensuring adequate and prompt delivery of commercials.
  • - Oversaw billing and sales, ensuring accurate invoicing and payment collection.
  • - Digitally organized and recorded decades of files, contributing to improved efficiency and accessibility.

Education

Roanoke College
08-2024

Skills

  • - Strong leadership and management abilities
  • - Excellent customer service and interpersonal skills
  • - Proficient in staff training and development
  • - Effective problem-solving and conflict resolution skills
  • - Highly organized with exceptional attention to detail
  • - Proficient in project management and multitasking
  • - Effective communication and collaboration skills
  • - Proficient in Microsoft Office Suite, Excel,and related software

Timeline

Front of House Employee

Hunting Hills Country Club
01.2023 - Current

Supervisor

Belk Fitness Center
01.2022 - 01.2024

Administrative Director

Infinite Telecom
01.2021 - 01.2023

Front of House Manager and Server

Macado’s
01.2020 - 01.2021

Trafficking Manager-Commercial Sales Assistant

WSVS
01.2017 - 08.2019

Roanoke College

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