Brandy Talamante
Santa Fe
Summary
I feel my qualifications and experience will fill the open position available with your business. I am looking forward to working with your business and building employee-employer trust. I possess over 17 years of excellent customer service and 11 years of sales. I'm motivated to learn my duties at any job that I work for. My quick learning skills have helped me be successful at my previous jobs. I love working with people and building a report with my co-workers. I look forward to excelling in my career.
Overview
24
24
years of professional experience
Work History
Sales Manager
Ulta Cosmetics
Santa Fe, NM
12.2023 - Current
- Developed and implemented sales strategies to increase market share.
- Identified and developed new markets for products or services.
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Collaborated with marketing team to create promotional materials for target customers.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Organized trade shows and other events as a means of increasing visibility in the marketplace.
- Performed analysis of current processes within the sales department to identify areas needing improvement.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Tracked monthly sales to generate reports for business development planning.
- Performed sales consultations and educated clients on products and services.
- Created and maintained sales environment to support business objectives.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Executed and created strategic sales plans to expand customer base and extend global reach.
Assistant, Store Manager, Visuals and Operations
Boot Barn
07.2020 - Current
- Work Planning and Prioritization, Cost Control, Shift Scheduling, Customer Service, Sales Growth
- Greeted guests in with friendliness and professionalism
- Assisted manager in all aspects of business operations
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel
- Worked closely with management to provide effective assistance for specific aspects of business operations
- Monitored and ordered supplies and materials to keep office well stocked
- Organized resources, records and personnel to accomplish aggressive targets
- Reviewed and edited documents for accuracy, grammar and clarity
- Developed and maintained filing systems to facilitate easy access to information
- Offered technical support and troubleshot issues to enhance office productivity
- Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules
- Developed and implemented strategies to streamline office operations
- Created and distributed agendas for meetings and conference calls as part of meeting preparation
- Collected and input timesheet data into automated accounting system and processed labor corrections
- Prepared PowerPoint presentations for senior-level staff with attention to detail
- Followed detailed directions from management to complete daily paperwork and computer data entry
- Volunteered to help with special projects of varying degrees of complexity
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Increased customer services success rates by quickly resolving issues
- Completed daily logs for management review
- Performed wide-ranging administrative, financial and service-related functions
- Trained and supervised employees on office policies and procedures
- Opened and properly distributed incoming mail to promote quicker response to client inquiries
- Remained solutions-oriented in face of complex problems to assist management and overall business direction
- Ordered and distributed office supplies while adhering to fixed office budget
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events
- Drafted common document templates to reduce time spent creating documents from scratch
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
Judicial Specialist 2
Santa Fe District Court
Santa Fe
06.2024 - 06.2025
- Served subpoenas issued by courts upon witnesses requiring them to appear at a hearing or trial.
- Managed calendars for assigned judges ensuring that deadlines were met in a timely manner.
- Prepared bench briefs which summarize facts pertinent to pending matters before the court.
- Drafted correspondence on behalf of judges concerning decisions rendered in cases.
- Answered inquiries from attorneys, parties and members of the public relating to case information or other related topics.
- Performed data entry tasks such as entering information into computer systems or databases.
- Provided administrative support to judges by scheduling hearings, trials and conferences.
- Notified relevant parties when orders have been issued from the court regarding their cases.
- Reviewed court documents for accuracy and completeness, ensuring compliance with applicable laws, rules and regulations.
- Attended court proceedings to provide necessary assistance to the judge.
- Prepared orders, opinions and other judicial documents according to established procedures.
- Ensured proper maintenance of case files including filing pleadings and motions into appropriate folders.
- Attentively supervised court sessions while maintaining attendant records for court proceedings with high degree of accuracy.
- Responded to client calls and inquiries to deliver applicable information.
- Organized and executed court calendar with daily cases and supervisor meetings.
- Created and updated case management and client account databases.
- Performed extensive research to prepare for court cases and gathered pertinent case information.
- Organized legal documents in company filing systems and databases.
- Called witnesses to give testimonies during court hearings.
Office Manager
MILLENNIAL MAIDS
04.2016 - 07.2020
- Duties include: Scheduling employees and clients for cleaning, Interviewing employees and hiring employees, Client intake forms (all the info we need to know for our files about the client.), Managing the employees TSheets (Hours worked.), Answering the office phone on and off the clock, Filing all paperwork, Responsible for handing out employees checks, Collecting client's payments (cash, checks, electronically) balancing at the end of every day, Maintained computer and physical filing systems, Created, maintained and updated filing systems for paper and electronic documents, Updated reports, managed accounts, and generated reports for company database, Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving, Developed and maintained successful relationships with vendors, suppliers and contractors, Managed office operations while scheduling appointments for department managers, Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel, Coordinated special projects and managed schedules, Coached new hires on company processes while managing employees to achieve maximum production, Controlled finances to lower costs and keep business operating within budget, Managed compliance to keep organization operating within legal and regulatory guidelines, Reported to senior management on organizational performance and progress toward goals, Improved safety procedures to promote employee well-being and safety and protect company from potential liability, Evaluated employee records and productivity and submitted evaluation reports, Delivered performance reviews, recommending additional training or advancements, Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions, Maintained professional demeanor by staying calm when addressing unhappy or angry customers, Assisted in organizing and overseeing assignments to drive operational excellence, Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty, Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement, Established team priorities, maintained schedules and monitored performance, Successfully managed budgets and allocated resources to maximize productivity and profitability, Cultivated positive rapport with fellow employees to boost company morale and promote employee retention, Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success, Evaluated employee performance and conveyed constructive feedback to improve skills, Improved staffing during busy periods by creating employee schedules and monitoring call-outs, Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills, Established performance goals for employees and provided feedback on methods for reaching those milestones, Developed detailed plans based on broad guidance and direction, Set aggressive targets for employees to drive company success and strengthen motivation.
Volunteer Fire Fighter
LA CIENIGA VOLUNTEER FIRE FIGHTER
08.2010 - 01.2011
- Duties included: Truck maintenance, Taking volunteer academy classes to become a volunteer fire fighter, Fire fighter first aid, Wildland training, Hazardous materials, Opening and closing office, maintaining supplies, Collaborated with other emergency responders on scene to establish adequate fire suppression, Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records, Oversaw equipment and vehicle upkeep to maintain emergency readiness.
Server
Olive Garden
Santa Fe
10.2009 - 10.2010
- Duties included: Serving customers, taking accurate orders, Maintaining a good working relationship with all the staff, Taking cash and returning change, Greeting customers, Staying organized and quick to keep highly efficient, Built and established positive relationships with patrons, team members and supervisors, Monitored guests and enforced rules, maintaining safety for visitors and staff, Set up promotional displays and equipment for special events and activities.
Homemaker
Santa Fe
08.2007 - 10.2009
- Duties include: Maintained a household of four on a budget, Cared for three small children, Cooked, cleaned, scheduled appointments and ran household errands, Spent individual time with each child helping them with their next developmental steps, Built and established positive relationships with patrons, team members and supervisors, Monitored guests and enforced rules, maintaining safety for visitors and staff.
Santa Fe Chevrolet
04.2007 - 08.2007
Long John Silver's
01.2001 - 01.2004
- Duties included: Collected money, Took accurate orders, Expedited orders to customers, Cleaned common areas of restaurant, Provided excellent customer service, Worked with staff and kept a professional environment and appearance.
Education
High School Diploma -
Santa Fe High School
Santa Fe, NMSkills
- Quick learner
- Motivated
- Microsoft outlook
- TSheets
- Typing
- Professional Attitude and appearance
- Interpersonal skills
- Critical thinking skills
- Self-management and development
- General Office Skills
- Scheduling (When I work)
- Proper management of time and resources
- Cash Handling
- Always maintain a positive attitude
- Customer Relations
- Operations Oversight
- Department Oversight
- Store Organization
- Loss Prevention
- Stock Management
- Records Management
- Business Development
- Staff Management
- Attention to Detail
- Store Opening and Closing
- Human Resource Policies
- Process Improvements
- Issue Resolution
- Staff Scheduling
- Sales Techniques
- Order Management
- Program Administration
- Operations
- Incident Reports
- Hiring and Training
- Goals and Performance
- Marketing and Promotions
- Inventory Control
- Business Development and Planning
- Regulatory Compliance
- Software Expertise
- Workforce Management
- Quickbooks
- Google Drive
- Customer Experience
- Sales Strategies
- Mentoring and Coaching
- Time Management
- Performance Evaluations
- POSSystems
- Upselling and Cross Selling
- Team Building and Leadership
- Flexible Schedule
- Microsoft Office Suite
- Relationship Building and Management
- Assignment Delegation
- Sales Expertise
- Problem-Solving
- Staff Supervision
- POS Systems Operations
- Customer Service and Engagement
- Records Maintenance
- Strategic Merchandising
- Retail Operations
- Display Setup
- Consultative Sales
- Database Management
- Pricing and Markdowns
- Billing
- Employee Scheduling
- Strategic Planning
- Inventory Counting
- Vendor Management
- Customer Service Management
Timeline
Judicial Specialist 2
Santa Fe District Court
06.2024 - 06.2025
Sales Manager
Ulta Cosmetics
12.2023 - Current
Assistant, Store Manager, Visuals and Operations
Boot Barn
07.2020 - Current
Office Manager
MILLENNIAL MAIDS
04.2016 - 07.2020
Volunteer Fire Fighter
LA CIENIGA VOLUNTEER FIRE FIGHTER
08.2010 - 01.2011
Server
Olive Garden
10.2009 - 10.2010
Homemaker
08.2007 - 10.2009
Santa Fe Chevrolet
04.2007 - 08.2007
Long John Silver's
01.2001 - 01.2004
High School Diploma -
Santa Fe High School