Brandy Taylor
Sacramento,CA
Summary
Proven leader with extensive experience in property management experience , adept in staff supervision and customer relations. Excelled in enhancing resident satisfaction and operational efficiency through effective team leadership and negotiation skills. Skilled in utilizing CRM and Microsoft Office to streamline processes. Achieved significant improvements in service quality and team productivity.
Overview
4
4
years of professional experience
Work History
Assistant Manager/Property Manager
Mercy Housing
11.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the resident living .
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Mentored team members to enhance professional development and accountability in workplace.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Leasing Consultant
First Point Management Group
08.2020 - 08.2023
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
Education
Bachelor of Arts -
International Academy of Design And Technology
Sacramento, CA10.2013
High School Diploma -
Natomas High School
Sacramento, CA06.2004
Skills
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Task Delegation
- Staff Management
- Compliance understanding
- Program knowledge such as zendesk,CRM, Microsoft office , bond program, and Section 8 housing
- Project Management
- Team Leadership
- Computer Skills
- Decision-Making
- Negotiation and Conflict Resolution
Timeline
Assistant Manager/Property Manager
Mercy Housing
11.2023 - Current
Leasing Consultant
First Point Management Group
08.2020 - 08.2023
Bachelor of Arts -
International Academy of Design And Technology
High School Diploma -
Natomas High School
Similar Profiles
Maria WalesMaria Wales
Area Director of Property Operations at Mercy HousingArea Director of Property Operations at Mercy Housing
Ramon RivasRamon Rivas
Maintenance Supervisor at Mercy HousingMaintenance Supervisor at Mercy Housing
Juan PolancoJuan Polanco
Operations Manager at Mercy HousingOperations Manager at Mercy Housing
Denita CarterDenita Carter
Resident Services Coordinator at Mercy HousingResident Services Coordinator at Mercy Housing
Jaden GhentJaden Ghent
Community Service Officer II at Sacramento Police DepartmentCommunity Service Officer II at Sacramento Police Department