Summary
Overview
Work History
Education
Skills
Skills
Timeline
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Brandy Taylor

Sacramento,CA

Summary

Proven leader with extensive experience in property management experience , adept in staff supervision and customer relations. Excelled in enhancing resident satisfaction and operational efficiency through effective team leadership and negotiation skills. Skilled in utilizing CRM and Microsoft Office to streamline processes. Achieved significant improvements in service quality and team productivity.

Overview

4
4
years of professional experience

Work History

Assistant Community Manager

Avanath
Sacramento, CA
07.2024 - Current
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Communicated regularly with customers to gain insights into their needs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
  • Collected first month's rent along with security deposit prior to move-in date.
  • Ensured compliance with all applicable laws related to fair housing practices.

  • Collected monthly assessments, rental fees, deposits and payments.
  • Reviewed existing lease documents making sure that they are up to date and compliant with local laws.
  • Interacted with potential renters during showings providing information about the property features.
  • Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.

Assistant Manager/Property Manager

Mercy Housing
Sacramento, CA
11.2023 - 07.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the resident living .
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Leasing Consultant

First Point Management Group
08.2020 - 08.2023
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Verified tenant incomes and other information before accepting lease applications.
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Responded to requests and scheduled appointments for property showings.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
  • Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.

Education

Bachelor of Arts -

International Academy of Design And Technology
Sacramento, CA
10.2013

High School Diploma -

Natomas High School
Sacramento, CA
06.2004

Skills

  • Expertise in [software]
  • Records and database administration
  • Financial records oversight
  • Analytics reporting
  • Strong interpersonal skills
  • Property management

Skills

Timeline

Assistant Community Manager

Avanath
07.2024 - Current

Assistant Manager/Property Manager

Mercy Housing
11.2023 - 07.2024

Leasing Consultant

First Point Management Group
08.2020 - 08.2023

Bachelor of Arts -

International Academy of Design And Technology

High School Diploma -

Natomas High School

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Brandy Taylor