Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandy Taylor

Greeneville,TN

Summary

Dynamic professional with strong leadership skills and a proven track record at Watauga Orthopedic, enhancing client satisfaction through effective relationship building and timely issue resolution. Adept at task delegation and data management, I foster a collaborative environment while ensuring operational efficiency and confidentiality in all interactions.

Lead Representative with strong background in driving operational efficiency and delivering impactful results. Skilled in team collaboration, problem-solving, and managing dynamic environments. Reliable with focus on adaptability, customer service, and effective communication. Equipped with leadership, strategic planning, and conflict resolution abilities that align with organizational goals.

Overview

11
11
years of professional experience

Work History

Lead Representative

Watauga Orthopedic
07.2024 - Current
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
  • Improved data management practices, safeguarding confidential information more effectively.
  • Improved client satisfaction with timely and accurate information provision.
  • Contributed to the overall office culture by participating in team-building activities and promoting a positive work environment.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Monitored front areas so that questions could be promptly addressed.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Trained new receptionists on company policies, software systems, and best practices for exceptional client service delivery.
  • Managed inventory of office supplies, placing orders as necessary to maintain optimal stock levels while minimizing costs.

Receptionist

Greeneville Pediatric Clinic
10.2014 - 07.2024
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Reduced waiting times for visitors by implementing more efficient check-in process.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.

CNA

Laughlin Healhcare
06.2014 - 12.2014
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient information and care activities in electronic health record.
  • Prevented cross-contamination by cleaning and sterilizing equipment.

Education

South Greene High School
Greeneville, TN

CNA -

Walters State Community College
Morristown, TN

Skills

  • Team management
  • Task delegation
  • Strong leadership
  • Client relationship building

Timeline

Lead Representative

Watauga Orthopedic
07.2024 - Current

Receptionist

Greeneville Pediatric Clinic
10.2014 - 07.2024

CNA

Laughlin Healhcare
06.2014 - 12.2014

South Greene High School

CNA -

Walters State Community College

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