Brandy Taylor
Titusville
Summary
Dynamic professional with a proven track record at AT&T, excelling in customer service and problem resolution. Leveraged CRM proficiency to enhance client satisfaction and streamline processes. Fostered team collaboration, achieving top performance and high retention rates. Adept at managing high call volumes and delivering tailored solutions, consistently exceeding expectations and driving product improvements.
Overview
26
26
years of professional experience
Work History
Customer Service Associate
AT&T
07.2001 - 06.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Increased team productivity with effective communication and coordination of tasks.
- Fostered positive team environment, contributing to higher staff retention rates.
- Collaborated with product team to communicate customer feedback, leading to improved product offerings.
- Improved customer experience by maintaining high level of product knowledge and sharing it effectively.
Sales Representative
SOS Industries
09.1999 - 06.2001
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
- Provided feedback from customers to product development team, influencing future product enhancements.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Fostered collaborative environment, sharing best practices among sales team.
- Streamlined sales process, reducing time from lead to close.
Education
Titusville High School
Titusville, FLNo Degree - Communications
Broward College
Fort Lauderdale, FLSkills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Customer complaint resolution
- Product knowledge
- Product and service solutions
- Multi-line phone systems
- Project management
- [Software] CRM system proficiency
- MS office proficiency
- Inbound and outbound calling
- Calm and professional under pressure
- Data entry
Timeline
Customer Service Associate
AT&T
07.2001 - 06.2025
Sales Representative
SOS Industries
09.1999 - 06.2001
Titusville High School
No Degree - Communications
Broward College
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