Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Brandy Thicklin

Brandy Thicklin

Madison,TN

Summary

Proven to excel in fast-paced environments, I leveraged my problem-solving skills and postal law proficiency at USPS to enhance operational efficiency and customer satisfaction. My ability to foster teamwork and collaboration, coupled with a strong sales background, consistently met targets and improved service quality. Recognized for my dedication and computer savvy, I effectively trained new employees, contributing to a culture of continuous improvement. Friendly Clerk with in-depth knowledge of post office products and services. Proven record fostering positive relationships with customers. Successful in tactfully resolving issues relating to delivery, mail theft, and lost or damaged mail. Customer-focused clerk with more than 3 years of experience within fast-paced, high-volume work environments. Highly personable and receptive to customers' needs. Well versed in post office products and services.

Overview

16
16
years of professional experience

Work History

Postal Clerk

USPS
07.2021 - Current
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Consistently met deadlines even under high-pressure circumstances while maintaining a positive attitude amongst coworkers.
  • Trained new employees on postal procedures, regulations, and company policies leading to a smoother onboarding process.
  • Developed strong knowledge of USPS policies and procedures, providing informed assistance to customers when needed.

Sales and Service Representative

HSNi
08.2011 - 03.2021
  • Streamlined the sales process for increased efficiency, ensuring accurate record-keeping, timely follow-ups, and successful deal closures.
  • Delivered product demonstrations tailored to clients'' specific requirements, showcasing features that would benefit their businesses directly.
  • Conducted regular assessments of client satisfaction levels through customer surveys and feedback mechanisms to continuously improve service quality.
  • Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
  • Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
  • Implemented upselling techniques to capitalize on existing client relationships for increased revenue generation.
  • Achieved sales targets consistently by utilizing persuasive communication skills and product expertise.
  • Assisted in the development of sales strategies by providing insights on competitor offerings and market trends.
  • Managed key accounts effectively by proactively addressing concerns or issues, ensuring high levels of customer retention and satisfaction.
  • Identified new sales opportunities through research, networking, and attending industry events.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Cultivated long-term client relationships by maintaining open communication channels and providing exceptional service.
  • Delivered prompt service to prioritize customer needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Banquet Server

Gaylord Opryland
08.2008 - 02.2018
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Adhered to all health and safety regulations while serving food and beverages.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
  • Arranged linens and table settings according to seating plan and event theme.
  • Handled food and beverage orders for up to 2400 guests, delivering prompt and friendly service.
  • Supported needs of 250- person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality.

Education

High School Diploma -

James Madison High School
Norcross, GA
02.2003

Skills

  • Workplace Safety
  • Problem-solving skills
  • Computer savvy
  • Verbal/written communication
  • Post office operations
  • Mail Forwarding
  • Team Collaboration
  • Handling and sorting mail
  • Proficient in microsoft
  • Sorting procedures
  • Federal guideline proficiency
  • Postal regulations
  • International shipping
  • Equipment Operation
  • Shipping procedures
  • Weight Calculations
  • Pricing Structures
  • Postal law proficiency
  • Production goal setting
  • Mail Sorting
  • Sales background
  • Distribution Services
  • Weather conditions
  • Retail Sales
  • Mailing restriction expertise
  • Package handling
  • Salesmanship
  • International shipments
  • Clerical Support
  • Postage Calculation
  • Customer Service
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Team building
  • Self Motivation
  • Analytical Thinking
  • Time management abilities
  • Continuous Improvement

Timeline

Postal Clerk

USPS
07.2021 - Current

Sales and Service Representative

HSNi
08.2011 - 03.2021

Banquet Server

Gaylord Opryland
08.2008 - 02.2018

High School Diploma -

James Madison High School

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Brandy Thicklin