Summary
Overview
Work History
Education
Skills
Timeline
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Brandy Thompson

Centerton,Arkansas

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

19
19
years of professional experience

Work History

DME Technician

Circle of Life Hospice
01.2022 - 02.2025
  • Implemented preventative maintenance schedules, significantly reducing instances of equipment failure or malfunction.
  • Achieved high-quality customer service through prompt response to inquiries and concerns regarding DME products or services.
  • Improved patient satisfaction by providing accurate and timely delivery of DME equipment.
  • Completed on-time deliveries by choosing best and most efficient routes.

Server

Tony's Tavern
03.2014 - 10.2017


  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Shift Supervisor/Forklift Operator

TC Trading Company
03.2011 - 02.2014
  • Consistently met deadlines for loading trailers to meet departure deadlines.
  • Communicated with team members to coordinate efficient and accurate movements.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Validated packing slips, ship tickets and other delivery documentation.
  • Documented movements using computer tracking systems.
  • Responded to and resolved customer questions and concerns.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.

Delivery Driver

FedEx
01.2006 - 02.2011
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Handled merchandise in accordance with product handling standards.
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Maneuvered shipments with carts, hands trucks and pallet jacks, loading and unloading vehicles to maintain tight timetables.
  • Inspected vehicle prior to and after completing shifts, noting damage or issues in detailed logs.
  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
  • Created delivery routes based on destinations and timelines to maintain efficiency.

Education

High School Diploma -

Ferndale H.S.
06.1997

Bachelor of Arts - Business

Skagit Community College

Skills

  • Strong work ethic
  • Exceptional customer service
  • Decision-making
  • Dependable and reliable
  • Problem-solving
  • Positive attitude
  • Goal oriented
  • Strategic planning

Timeline

DME Technician

Circle of Life Hospice
01.2022 - 02.2025

Server

Tony's Tavern
03.2014 - 10.2017

Shift Supervisor/Forklift Operator

TC Trading Company
03.2011 - 02.2014

Delivery Driver

FedEx
01.2006 - 02.2011

Bachelor of Arts - Business

Skagit Community College

High School Diploma -

Ferndale H.S.

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Brandy Thompson