Brandy Thurmond
Watkinsville,GA
Summary
Dynamic and detail-oriented Dental Assistant at East Metro Health District, recognized for enhancing patient care through effective communication and meticulous patient record maintenance. Proficient in dental material handling and impression taking, I successfully improved patient retention and streamlined office operations, contributing to a more efficient and welcoming environment.
Overview
15
15
years of professional experience
Work History
Dental Assistant
East Metro Health District
06.2004 - 06.2014
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Prepared patient x-rays and images for dentist review.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Participated in community outreach programs, educating public on importance of dental health.
- Contributed to comfortable patient experience, offering reassurance and support throughout treatments.
- Streamlined appointment scheduling, reducing wait times and enhancing patient satisfaction.
- Enhanced patient comfort by carefully explaining procedures and addressing concerns prior to treatments.
- Implemented waste reduction initiatives in clinic, promoting environmental sustainability.
- Explained treatment procedures and instructed patients on home care guidelines.
- Assisted in billing and coding for insurance claims
Pharmacy Technician
Target
01.2002 - 05.2004
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Collected co-payments or full payments from customers.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted, measured, and compounded medications following standard procedures.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Contributed to team meetings, offering insights for optimizing workflow and patient service.
- Conducted patient follow-ups to confirm medication effectiveness and address concerns.
- Educated patients on medication usage and precautions, enhancing patient understanding and safety.
- Utilized pharmacy management software to process prescriptions efficiently.
Internal Medicine Intern
Internal Medicine
04.1999 - 12.2001
- Reduced readmission rates through diligent post-discharge follow-up appointments and medication management.
- Participated in case conferences, incorporating professional feedback to enhance personal growth as a physician.
- Adapted quickly to changing clinical environments while maintaining high levels of professionalism and patient care quality.
- Established strong rapport with patients and families through excellent communication skills and empathetic bedside manner.
- Optimized patient care by working closely with multidisciplinary teams, including nurses, specialists, and support staff.
- Updated clinical knowledge regularly through participation in continuing education programs and medical conferences.
- Promoted preventive healthcare measures among patients through regular health screenings and lifestyle counseling.
- Developed patient-centered care plans by engaging in shared decision-making processes with patients and their families.
- Collaborated on research projects to advance the field of internal medicine and contribute to departmental goals.
- Enhanced treatment plans for patients with chronic conditions, providing targeted medical care and followup.
- Served as a reliable resource for colleagues by providing clinical guidance and sharing expertise in internal medicine.
- Provided exceptional medical care during emergency situations, effectively managing time-sensitive cases.
- Managed complex cases involving multiple comorbidities while maintaining high levels of patient satisfaction and clinical efficiency.
- Expedited diagnosis times by proficiently interpreting laboratory results and diagnostic imaging.
- Spearheaded efforts to improve infection control practices within the department to reduce hospital-acquired infections.
- Contributed to the development of evidence-based protocols for common internal medicine conditions to improve overall patient care quality.
- Conducted rounds to monitor patient progress and recovery.
- Reviewed patient records, medications and immunization statuses.
- Administered high level of care to patients using active listening and open-ended questioning.
- Evaluated patient histories, complaints, and current symptoms.
- Conferred with specialists to obtain expertise on patient conditions and referred individuals in need of additional care.
- Placed orders for laboratory tests and interpreted results for accurate decision-making.
- Collected, recorded and maintained patient information, medical history and examination results.
- Documented and discussed historical medical information, recent symptoms and current complaints at each visit to maintain comprehensive records.
- Devised treatment plans for disorders involving cardiovascular, endocrine, and other internal systems.
- Answered phones, made appointments, and handled billing for clients
Education
X-ray Tech And Expanded Duties - Medical Technology
Georgia Piedmont Technical College
04-1999
Skills
- Patient record maintenance
- Dental material handling
- Impression taking skills
- Procedure support
Timeline
Dental Assistant
East Metro Health District
06.2004 - 06.2014
Pharmacy Technician
Target
01.2002 - 05.2004
Internal Medicine Intern
Internal Medicine
04.1999 - 12.2001
X-ray Tech And Expanded Duties - Medical Technology
Georgia Piedmont Technical College
Similar Profiles
Marcus F. AtkinsMarcus F. Atkins
Senior Manager at Malcom Martin Memorial Park at Metro East Park DistrictSenior Manager at Malcom Martin Memorial Park at Metro East Park District
BROOKE BUTLERBROOKE BUTLER
Snr Aboriginal Youth Engagement Case Worker at Department Of Health - South-East MetroSnr Aboriginal Youth Engagement Case Worker at Department Of Health - South-East Metro
JOHN OSEIJOHN OSEI
Senior Health Information Technical Officer at Ghana Health Service, Sene East District Health DirectorateSenior Health Information Technical Officer at Ghana Health Service, Sene East District Health Directorate