Brandy Tierney
Rockwood,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
Work History
Replenishment Team Member
Christmas Tree Shops
Taylor , MI
10.2020 - 03.2022
- Received and stored incoming inventory items accurately and efficiently.
- Organized stock shelves for optimal product placement.
- Maintained accurate records of inventory levels and transactions.
- Maintained a clean work environment by adhering to safety regulations.
- Participated in physical inventories on a regular basis.
Replenishment Team Member
Christmas Tree Shops
Taylor , MI
10.2019 - 03.2020
Front End Supervisor
Christmas Tree Shops
Taylor, Michigan
10.2013 - 07.2018
- Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
- Maintained accurate records of inventory, sales, and employees.
- Trained new employees in customer service techniques and store policies.
- Monitored cash register transactions to ensure accuracy and compliance with company policies.
- Organized staff schedules to maximize efficiency while minimizing labor costs.
- Resolved customer complaints in a professional manner.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
- Provided excellent customer service by assisting customers with their needs or inquiries.
- Assisted management team in developing operational strategies that improved overall store performance.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
Staff Assistant
Party City
07.2006 - 12.2012
- Greeted clients, answered phones and provided customer service assistance.
- Greeted customers and provided excellent customer service.
- Operated cash register to process payments accurately and efficiently.
- Maintained cleanliness of store by stocking shelves, cleaning displays.
- Processed returns and exchanges according to company policies.
- Monitored stock levels and communicated low-stock issues to supervisor.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including counting money in register drawer.
- Balanced daily receipts against sales transactions on POS system.
- Enforced store policies regarding payment methods, returns and exchanges.
- Updated existing planograms according to new product releases and seasonal changes.
- Developed and maintained scheduling procedures to ensure timely completion of projects.
Assistant Manager
Party America
Taylor, MI
04.2004 - 07.2006
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
Staff Assistant
Great Party
Taylor, MI
09.2001 - 04.2004
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Used suggestive selling techniques to promote add-on sales.
Key Holder Supervisor
1/2 Off Card Shop
Taylor, Michigan
05.1998 - 07.2000
- Assigned tasks to staff members according to their skills and abilities.
- Greeted customers entering the store, providing them with a friendly and welcoming atmosphere.
- Managed inventory levels by reviewing daily reports and ordering stock when necessary.
- Worked closely with other managers in order to ensure smooth transitions between shifts.
- Utilized strong leadership skills to motivate team members towards achieving daily objectives.
- Ensured adherence to all closing procedures and policies.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered phone calls to assist customers with questions and orders.
Education
High School Diploma -
Flat Rock Community High School
Flat Rock, MI06-1997
Some College (No Degree) - Medical Office Management
Kaplan University
Davenport, IASome College (No Degree) - Nursing
Monroe County Community College
Monroe, MISkills
- Call Management
- Scheduling
- Shipping and receiving understanding
- Money handling abilities
- Active Listening
Timeline
Replenishment Team Member
Christmas Tree Shops
10.2020 - 03.2022
Replenishment Team Member
Christmas Tree Shops
10.2019 - 03.2020
Front End Supervisor
Christmas Tree Shops
10.2013 - 07.2018
Staff Assistant
Party City
07.2006 - 12.2012
Assistant Manager
Party America
04.2004 - 07.2006
Staff Assistant
Great Party
09.2001 - 04.2004
Key Holder Supervisor
1/2 Off Card Shop
05.1998 - 07.2000
High School Diploma -
Flat Rock Community High School
Some College (No Degree) - Medical Office Management
Kaplan University
Some College (No Degree) - Nursing
Monroe County Community College