Brandy Tonkin

• Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
• Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
• Established clear boundaries with clients, maintaining ethical practice standards while preserving the therapeutic relationship.
• Provided individual and group therapy sessions to patients suffering from mental health issues.
• Enhanced client well-being through personalized treatment plans tailored to individual needs and goals.
• Assessed clients' mental health needs, developed treatment plans and monitored progress.
• Coached clients on effective coping strategies, empowering them to manage symptoms independently outside of therapy sessions.
• Worked closely with families to educate them on mental health issues, facilitate open dialogue, and foster a supportive home environment for client recovery.
• Compiled detailed client histories using intake forms, interviews and assessments to build complete picture for determining optimal therapeutic approaches.

Allowed time for self reflection.

• Enhanced client relationships by providing personalized and empathetic counseling services.
• Provided crisis management support, effectively deescalating high-stress situations.
• Educated clients about available resources, both within the organization and externally, to support their journey towards wellness.
• Assisted clients in identifying personal strengths, building resilience, and overcoming obstacles.
• Mentored junior counselors by offering guidance on clinical practice standards, ethical considerations, and self-care strategies for maintaining work-life balance as professionals in the field of mental health counseling.
• Increased client satisfaction with timely intervention and follow-up on progress.
• Maintained accurate records of client interactions and progress reports for efficient case management purposes.
• Established a safe and supportive environment for open discussions, promoting personal growth.
• Developed comprehensive treatment plans to address clients'' unique needs and goals.
• Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
• Facilitated weekly group sessions to encourage self-reflection and problem-solving.
• Collaborated with physicians to determine effective combination of therapy and medical treatments for patients in recovery.

• Enhanced child safety by conducting thorough investigations of abuse allegations.
• Prioritized high-risk cases for immediate intervention, protecting vulnerable children from further harm.
• Streamlined documentation process by meticulously maintaining case records and reports.
• Reduced caseload backlog by efficiently managing multiple investigations simultaneously.
• Collaborated with law enforcement and social service agencies to ensure the wellbeing of at-risk children.
• Mentored new investigators, guiding them through complex cases and procedures while providing valuable insights on best practices.
• Testified in court proceedings effectively, contributing to the successful prosecution of abusers.
• Maintained strict confidentiality in handling sensitive information related to child abuse cases, preserving trust between families and the agency.
• Developed strong working relationships with local schools, healthcare providers, and other community partners to facilitate timely reporting and response.
• Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
• Demonstrated empathy towards affected families while maintaining professional boundaries, ensuring a fair and unbiased approach to investigations.