Summary
Overview
Work History
Education
Skills
Timeline
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Brandy Torres

Arlington,TX

Summary

Superb communicator with an understanding of medical and medspa retail operations, deep product knowledge, and Luxury make-up artistry. Seeking an opportunity to deliver excellent customer service, while bringing strong management skills and follow-up skills to build client loyalty. brandy-torres-731b0a28 Seeking full-time position that requires exceptional organizational and interpersonal skills. A self-motivated individual that is committed to providing professional assistance to healthcare and wellness personnel. Dear Hiring Manager, As an accomplished professional with over 20 years in the cosmetics industry. I feel I’d be the perfect fit for the company and position applying for. My skills and training would add value to your organization, and I’m excited for the opportunity to be a valuable contributor to your team. In my previous role as Client Relations Manager, I gained the knowledge and experience I need to fit the ground running and start making an immediate contribution right away. The following are just a few highlights of my professional skills and achievements that I hope to implement within your organization. Leadership skills Customer service Strategic planning My resume will provide you more details.

Overview

13
13
years of professional experience

Work History

Client Relations Manager

Resurgence Wellness Medical Medspa
09.2021 - Current
  • Build relationships with key employees among customers
  • Create plans to address clients’ business needs
  • Advise clients on creating profitable processes
  • Schedule regular meetings with customers to ensure they are satisfied
  • Act as point of contact for complaints and escalate issues as appropriate
  • Help sales team up-sell or cross-sell services and products
  • Ensure both the company and clients adhere to contract terms
  • Study competition to find new ways to retain customers
  • Set sales and revenue targets and work diligently to meet them
  • Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs.

Creed Fragrances Business Manager /

Neiman Marcus
02.2021 - 09.2021
  • Outstanding customer service and communication skills with the ability to build relationships with customers, adaptable to fast paced and ever changing environment, proven ability to manage, develop and motivate people while driving company initiatives, brand expert who consistently upgrades product knowledge in order to drive sales, plans coordinates and executes events with regard to the store , department and corporate calendar, continues to seek out future opportunities for brand growth, develops relationships throughout the store to promote line, acts as a liaison between the department and vendor representatives.

Medical Assistant

Artisan Megha Medspa Laser and Wellness
06.2020 - 02.2021
  • Managed and coordinated educational trainings for onsite staff, trained in AestheticPro and Orchid software, kept detailed patient notes, answered and schedules client appointments, ordered all medical supplies, Assisted Doctors with injectables and weight loss program, strong relationships with Allergen, HydraFacial, Cool sculpt, and McKesson.

Business Manager

Sisley Cosmetics
06.2019 - 07.2020
  • Responsible for communicating goals and daily expectations while planning and implementing in store events, encouraged cross-selling, and cultivated relationships with clients to gain repeat business while always providing exceptional customer service and leading by example, exceptional and consistent track record in exceeding sales goals passionate brand demonstrations.

Store Manager / Bluemercury

06.2017 - 06.2019
  • Develop bi-annual business plan to ensure sales goals are met, manage administrative developments in an organized and timely manner, assist in driving company initiatives, partnered with retailers to build brand presence in community, innate acumen in pinpointing opportunities in bridging service gaps
  • Outstanding adaptive leadership through influencing personnel to unleash full potential.

Somerville Counter Manager / Neiman Marcus

Kate, Neiman Marcus
08.2014 - 07.2016
  • Promoted from Chanel Product Specialist at, Downtown
  • Engage and communicate effectively with clients to determine their needs, build and maintain personal clientele book, offer skincare services to clients, regularly follow-up with clients, create seasonal plan to achieve sales goals.

Medical Assistant

Glen Oaks OBGYN
09.2010 - 08.2012
  • Patient intake including charts, lab requisitions, phlebotomy, injections, vital signs, measurements, and fetal heart tones
  • Assisted with colposcopies, endometrial biopsies, Leetz and cryotherapies, urinalysis, hemoccult, peek flow meter, would cleaning, positioning and transferring specimen collection, and EKG.

Education

Associate of Science -

Tarrant County College

Highschool Diploma -

Sam
1995

Certification - Medical Assistant

Concord Career Collage
Arlington, TX
05.2010

Skills

  • Excellent Leader
  • Reliable medical spa operation skills
  • Training and developing talent
  • Trained on BTL, Inmode, Hydrafacial, Eon Laser, SkinPen, Dexascan, Fit3D, and multiple skincare products
  • Retail inventory management
  • Conflict resolution skills
  • Cleanliness and organization
  • EMR, Go High Level CRM
  • Interpersonal skills
  • Anatomy knowledge
  • Knowledge of basic medical procedures
  • Vital signs
  • Administrative skills
  • Medical scheduling
  • Attention to detail
  • Strong verbal and written communication

Timeline

Client Relations Manager

Resurgence Wellness Medical Medspa
09.2021 - Current

Creed Fragrances Business Manager /

Neiman Marcus
02.2021 - 09.2021

Medical Assistant

Artisan Megha Medspa Laser and Wellness
06.2020 - 02.2021

Business Manager

Sisley Cosmetics
06.2019 - 07.2020

Store Manager / Bluemercury

06.2017 - 06.2019

Somerville Counter Manager / Neiman Marcus

Kate, Neiman Marcus
08.2014 - 07.2016

Medical Assistant

Glen Oaks OBGYN
09.2010 - 08.2012

Associate of Science -

Tarrant County College

Highschool Diploma -

Sam

Certification - Medical Assistant

Concord Career Collage
Brandy Torres