Brandy Torres

Key responsibilities:

• Empower the team, provide feedback and show commitment to the growth and development of the team by supporting a culture of learning.
• Support the Boutique Manager to provide coaching and mentoring to the team in areas such as client experience, sales techniques, service flows, product knowledge & expertise.
• Role model the Chanel service standards for client experience and lead by example on the selling floor.
• Create and maintain a client base for the boutique by pro-actively to recruiting and growing client loyalty.
• Show passion and enthusiasm for all three categories with in the Chanel product mix – Makeup, Skincare and Fragrance.

• Greeting guests with warm, prompt and individualized service
• Interacting with existing guests and maintaining active contact with growing preferred customer list
• Informing guests of current promotions, events and services within store
• Meeting/exceeding individual and team sales targets and goals
• Conducting makeup applications, skin care analyses and product demonstrations
• Maintaining strong in-store and vendor relationships to reinforce trainings and in-store events/promotions
• Communicating merchandising needs to SM
• Ensuring all merchandise, testers and demonstration stations are well maintained
• Following all loss prevention control and compliance procedures
• Promoting Chanel Beauty loyalty and guest service programs

• Build relationships with key employees among customers
• Create plans to address clients' business needs
• Advise clients on creating profitable processes
• Schedule regular meetings with customers to ensure they are satisfied
• Act as point of contact for complaints and escalate issues as appropriate
• Help sales team up-sell or cross-sell services and products
• Ensure both the company and clients adhere to contract terms
• Study competition to find new ways to retain customers
• Set sales and revenue targets and work diligently to meet them
• Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers' needs.

• Outstanding customer service and communication skills with the ability to build relationships with customers, adaptable to fast paced and ever changing environment, proven ability to manage, develop and motivate people while driving company initiatives, brand expert who consistently upgrades product knowledge in order to drive sales, plans coordinates and executes events with regard to the store , department and corporate calendar, continues to seek out future opportunities for brand growth, develops relationships throughout the store to promote line, acts as a liaison between the department and vendor representatives.

• Managed and coordinated educational trainings for onsite staff, trained in AestheticPro and Orchid software, kept detailed patient notes, answered and schedules client appointments, ordered all medical supplies, Assisted Doctors with injectables and weight loss program, strong relationships with Allergen, HydraFacial, Cool sculpt, and McKesson.

• Responsible for communicating goals and daily expectations while planning and implementing in store events, encouraged cross-selling, and cultivated relationships with clients to gain repeat business while always providing exceptional customer service and leading by example, exceptional and consistent track record in exceeding sales goals passionate brand demonstrations.

• Develop bi-annual business plan to ensure sales goals are met, manage administrative developments in organized and timely manner, assist in driving company initiatives, partnered with retailers to build brand presence in community, innate acumen in pinpointing opportunities in bridging service gaps.
• Outstanding adaptive leadership through influencing personnel to unleash full potential.

• Promoted from Chanel Product Specialist at, Downtown Neiman Marcus
• Engage and communicate effectively with clients to determine their needs, build and maintain personal clientele book, offer skincare services to clients, regularly follow-up with clients, create seasonal plan to achieve sales goals.