Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandy Troutman

Reading,PA

Summary

Detail oriented and enthusiastic individual with over 10 years of specialization in customer service. Able and willing to learn new tasks quickly and proficient in growing key customer/client relationships. Represents establishment with positive and professional demeanor at all times, while maintaining overall safety and providing exceptional care.

Overview

21
21
years of professional experience

Work History

Homecare Assistant

The Highlands at Wyomissing
12.2017 - 11.2023
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Improved patient outlook and daily living through compassionate care.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Facilitated best care by developing strong and trusting rapport with patient.
  • Monitored and reported clients' progress.
  • Maintained patient hygiene by administering bedpans, urinals, baths and shaves.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Earned reputation for good attendance and hard work.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Educated patients and family members on best home care practices for healing and recovery.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.

Owner/Operator

Tiny Tots Childcare
08.2012 - 01.2018
  • Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities.
  • Used techniques such as positive reinforcement and behavior modeling to instill discipline in children.
  • Improved group and individual behavior with positive management strategies.
  • Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
  • Secured indoor and outdoor premises to protect children under care.
  • Recorded information about behavior, food service and medication dispensing.
  • Developed and implemented lesson plans based on ages and abilities of class children.
  • Kept children safe and secure at all times.
  • Organized and planned age-appropriate lessons involving reading, crafts, music and movement.

Teaching Ass

Tutor Time Learning Center
01.2012 - 07.2012
  • Evaluated student's progress and documented in reports.
  • Supervised students outside classroom during recess, lunch and breaks.
  • Monitored students to observe behavior, enforce rules and maintain safety.
  • Planned class activities and prepared instructional materials such as weekly syllabi.
  • Instructed and assisted students during craft activities.
  • Supported lead teacher with daily classroom activities.
  • Assisted in development screenings to measure students' motor, language, and emotional skills.

Owner

J&B Freedom Cleaning Service
04.2003 - 02.2012
  • Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Managed team of employees, daily progress reports and overall project planning.
  • Delegated daily tasks to employees to manage resources and meet deadlines.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed day-to-day business operations.

Universal Banker

TRUIST
08.2022 - Current
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Evaluated client financial positions and identified most appropriate banking products.
  • Opened, closed, and updated accounts for customers.
  • Balanced teller drawers and ATM cash.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Educated customers on features and benefits of banking products and services.
  • Maintained friendly and professional customer interactions.

Education

GED -

Wilson Senior High School
West Lawn, PA

Some College (No Degree) - Medical Science

Berks Technical Institute
Reading, PA

Skills

  • Schedule and calendar management
  • Support services
  • Document control
  • Billing and coding
  • Professional and mature
  • Strong problem solver
  • Client safety and first aid
  • Compassionate client care
  • Relationship development
  • Reliable and dependable

Timeline

Universal Banker

TRUIST
08.2022 - Current

Homecare Assistant

The Highlands at Wyomissing
12.2017 - 11.2023

Owner/Operator

Tiny Tots Childcare
08.2012 - 01.2018

Teaching Ass

Tutor Time Learning Center
01.2012 - 07.2012

Owner

J&B Freedom Cleaning Service
04.2003 - 02.2012

GED -

Wilson Senior High School

Some College (No Degree) - Medical Science

Berks Technical Institute

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Brandy Troutman