Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandy Turner

Huntsville,AL

Summary

Dedicated professional with a proven track record at North Alabama ENT Associates, excelling in customer service and maintaining high sanitation standards. Expert in cleaning and sanitizing, coupled with exceptional communication skills, significantly enhancing patient satisfaction and facility cleanliness. Achieved a notable increase in operational efficiency through innovative process improvements and meticulous attention to detail.

Overview

9
9
years of professional experience

Work History

Janitorial Worker

Phoenix 🐦‍🔥
04.2022 - Current
  • Swept hard surface floors using broom or push broom dust mop.
  • Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting
  • Kept floors clean and hazard-free through regular sweeping, mopping, vacuuming, and polishing activities.
  • Dusted surfaces, ledges, fixtures and furniture.
  • Sanitized break area kitchen counters, tables and sinks.
  • Cleaned and sanitized drinking fountains.
  • Reduced the spread of germs by regularly disinfecting high-touch surfaces such as door handles and light switches.
  • Kept building spaces premises clean inside and outside.

  • Assisted in maintaining inventory levels of cleaning supplies, ensuring timely replenishment when necessary.
  • Contributed to a pleasant atmosphere for visitors through diligent upkeep of common areas, restrooms, and entryways.

Medical Customer Service Representative

North Alabama ENT Associates
02.2021 - 04.2022
  • Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
  • Enhanced patient satisfaction by addressing inquiries and resolving issues related to medical appointments, billing, and insurance.
  • Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
  • Resolved escalated customer complaints efficiently while maintaining composure under pressure situations.
  • Assisted in training new team members on company policies and best practices in medical customer service delivery.
  • Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Responded to customer requests for products, services, and company information.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Completed clerical duties and tasks for clinic administration.
  • Supported patients by providing clear explanations on insurance benefits, coverage limitations, and out-of-pocket costs.
  • Contributed to a positive work environment by fostering teamwork among colleagues and consistently offering support when needed.
  • Reduced wait times for callers by implementing callback options during peak hours.
  • Increased operational efficiency by identifying areas for improvement within the workflow process and recommending necessary changes.
  • Maintained up-to-date knowledge on industry trends and guidelines to provide accurate information to customers.
  • Streamlined communication between patients and healthcare providers for efficient appointment scheduling and followups.
  • Coordinated with clinical staff to ensure seamless handling of prescription refills, test results, and referral authorizations.
  • Investigated and resolved customer inquiries and complaints quickly.

Customer Service Phone Representative

The Orthopedic Center
01.2018 - 01.2021
  • Assisted new hires as they acclimated to the role by sharing best practices for handling common scenarios encountered during phone interactions.
  • Received positive feedback from customers, resulting in high scores on post-call surveys and performance reviews.
  • Maintained excellent customer service standards by adhering to company policies and procedures at all times.
  • Streamlined internal processes through effective communication with other departments, ensuring smooth coordination when addressing customer issues across multiple teams.
  • Reduced call wait times for customers by efficiently managing high call volumes and prioritizing tasks effectively.
  • Handled difficult situations with professionalism, maintaining composure even during challenging calls with frustrated or upset customers.
  • Delivered consistent high-quality service under pressure during peak call times, demonstrating adaptability and resilience in a fast-paced work environment.
  • Built rapport with customers using active listening skills, engaging them in conversation while working towards a satisfactory resolution for their concerns.
  • Achieved high first-call resolution rates by thoroughly addressing customer concerns and providing accurate information.
  • Provided personalized support to customers, demonstrating empathy and understanding of their needs or concerns.
  • Contributed to company success through participation in optional projects and initiatives aimed at improving overall customer satisfaction levels.
  • Acted as a reliable resource within the department by maintaining up-to-date knowledge about company policies and procedures.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Front Desk Receptionist

Wellstone Health Partners
10.2015 - 12.2017
  • Swept hard surface floors using broom or push broom dust mop.
  • Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
  • Kept floors clean and hazard-free through regular sweeping, mopping, vacuuming, and polishing activities.
  • Enhanced cleanliness and sanitation by routinely performing thorough cleaning tasks in assigned areas.
  • Dusted surfaces, ledges, fixtures and furniture.
  • Sanitized break area kitchen counters, tables and sinks.
  • Cleaned and sanitized drinking fountains.
  • Reduced the spread of germs by regularly disinfecting high-touch surfaces such as door handles and light switches.
  • Kept building spaces premises clean inside and outside.
  • Maintained a safe environment for building occupants by promptly addressing spills, debris, and other hazards.
  • Assisted in maintaining inventory levels of cleaning supplies, ensuring timely replenishment when necessary.
  • Contributed to a pleasant atmosphere for visitors through diligent upkeep of common areas, restrooms, and entryways.
  • Polished stainless steel fixtures and furniture details.

Education

GED - Standard

Lee High School
Huntsville, AL
05.2001

Skills

  • Cleaning and sanitizing
  • Restroom Care
  • Glass cleaning
  • Vacuuming floors
  • Chemical Handling
  • Trash Collection
  • Dust removal
  • Sweeping and mopping surfaces
  • Drinking fountain sanitization
  • Cleaning supplies management
  • Floor maintenance
  • Hazardous Chemicals Handling
  • Timely Paperwork Completion

Timeline

Janitorial Worker

Phoenix 🐦‍🔥
04.2022 - Current

Medical Customer Service Representative

North Alabama ENT Associates
02.2021 - 04.2022

Customer Service Phone Representative

The Orthopedic Center
01.2018 - 01.2021

Front Desk Receptionist

Wellstone Health Partners
10.2015 - 12.2017

GED - Standard

Lee High School

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Brandy Turner