Brandy Ventura
Bradenton,FL
Summary
Proven leader and efficient problem-solver, adept in cash handling and POS systems, enhanced customer loyalty at Grahams Package Store and Bruso's Liquor by fostering strong relationships. Skilled in employee scheduling and loss prevention, consistently improved team performance and operational efficiency. Achieved significant reductions in wait times, showcasing exceptional organizational and interpersonal abilities. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives.
Office Assistant
Self taught working in the office of my father's construction company along side the other assistants. Continued there from age 8 until 26. Over those 18 years I've learned everything it takes to run a company behind the scenes. It has always been my dream job. I would love to get back to it and in no time start leading a team of my own, making the company grow in the process. Just thought I'd explain why two different skill sets, since most will be busy to continue to find out.
Proven success in leading projects from start to finish and contributing to organizational growth and success. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm and multitasking, not to mention Im a fast learner. You need something done by days end, it's done!
Overview
22
22
years of professional experience
Work History
Cashier Team Lead
Grahams Package Store
2008.12 - 2019.06
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Increased customer loyalty and retention.
- Quickly and accurately counted drawers at start and end of each shift.
Cashier/Floor Supervisor
Bruso's Liquor Mart
2018.01 - 2023.08
- Developed strong relationships with customers, fostering loyalty and repeat business opportunities.
- Maintained a clean, organized, and well-stocked checkout area for optimal customer experience.
- Enhanced customer satisfaction by providing efficient and accurate transactions.
- Assisted in loss prevention efforts by monitoring inventory levels and addressing potential theft incidents.
- Facilitated smooth shift changes by creating detailed handover reports for incoming floor supervisors.
- Ensured accurate pricing by regularly updating price tags on shelves as per store policies.
- Reduced wait times for customers through effective management of cashier team.
- Streamlined communication between cashier staff and other departments to improve overall store operations.
- Ensured all cashiers adhered to company policies and procedures, maintaining a high level of professionalism at all times.
- Improved overall store efficiency by overseeing proper cash handling procedures and resolving discrepancies.
- Implemented proper opening/closing procedures for the checkout area, ensuring security measures were followed consistently.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Monitored areas for security issues and safety hazards.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Certified Nursing Assistant
Stavos
2007.08 - 2009.05
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
Shift Manager
McDonald's Restaurant
2001.10 - 2006.03
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Promoted a positive work environment.
- Employee of the month
Education
High School Diploma -
Pathfinder Vocational Technical High School
Palmer, MA06.2021
Skills
- Team Leadership
- Cash Handling expertise
- POS system knowledge
- Workplace safety awareness
- Data Entry
- Sales Promotion
- Customer Service
- Employee scheduling
- Dedicated Team Player
- Scheduling appointments
- Clerical Support
- Meticulous attention to detail
- Payroll Processing
- Billing and coding
Additional Information
I took a break from working these past years and have decided to head back into the work field doing what I love best. Having 3 grown children it is time for me to help my husband provide income for our household. If you take a chance on me, you will not regret it! Thank You
Timeline
Cashier/Floor Supervisor
Bruso's Liquor Mart
2018.01 - 2023.08
Cashier Team Lead
Grahams Package Store
2008.12 - 2019.06
Certified Nursing Assistant
Stavos
2007.08 - 2009.05
Shift Manager
McDonald's Restaurant
2001.10 - 2006.03
High School Diploma -
Pathfinder Vocational Technical High School
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