Brandy V. Gustavus, DHSc., MS., RHIA, CSBI
Summary
HEALTHCARE ACADEMIC LEADERSHIP
Results-driven professional with extensive experience in developing, leading, and managing health sciences projects and academic programs. Expertise in designing curricula across graduate, bachelor, associate, and certificate levels in Public Health, Global Health, Health Informatics, Healthcare Administration, and related disciplines. Skilled in accreditation processes (SACS, WASC, HLC, CAHIIM, CEPH, CAHME, ACOTE, PTAC).
Overview
28
28
years of professional experience
1
1
Certification
Work History
Program Chair Master of Science in Health Informatics and Analytics
University of Arizona Global Campus
01.2020 - Current
- Program development of Health Informatics and Analytics focusing on improving the quality of patient care including creating 3 certificate programs
- Create and teach courses in health informatics, health information technology, population health, global health, healthcare administration, and patient quality and ethics
- Maintaining standards of public health and health informatics organizations and accrediting bodies
- Hire faculty, evaluate, mentor, and supervise Health Informatics and Analytics program faculty
- Serve as primary student and faculty mentor including onboarding new team members
- Acquire and maintain internship/affiliation agreements with professional practicum organizations
- Create and redevelop courses to meet accreditation and industry standards
- Develop enrollment and revenue projections, budget requests, reports, end-of- year program annual reports (Retention, attrition, student surveys, faculty surveys, grade distribution, etc.)
- Seek, obtain, and enforce CAHIIM, HIMSS, and AMIA accreditation standards
- Demonstrating awareness of and responding to the diverse needs of all students, including creating DEI Rubric (Team)
- Created Student Learning Communities, Health Sciences Student Organization, LatinX community, and other successful initiatives
- Implement retention, persistence, graduation, and consumer success
- Support College leadership in evaluation of teaching efficacy within college and intervening as needed
- Provide support for accreditation and licensure efforts
- Assist with program review (gathering data, writing reports, creating action plans for enhancement)
- Monthly, Quarterly, and Yearly data abstracting using Power BI, FREDD, APL; analyzing data and creating process improvements initiatives
- Engage in faculty scholarship and development activities related to the university’s primary focus as a teaching institution, which may include discovery, integration, application, and/or teaching
- Participate in external discipline-specific conferences and professional communities
- Enhance teaching effectiveness skills by attending seminars, webinars, workshops, and classes through both internal and external programming
- Lead faculty meetings (onsite and remote) and represent college in university meetings and forums
- Expertise: Advanced Coding and Classification Systems, Advanced Health Informatics I and II, Advanced Systems Data Base, Capstone, Clinical Informatics, Healthcare Law and Ethics, Healthcare Leadership, Business Applications in Healthcare, Health Information Systems, Epidemiology, Project Management, Information Governance & Business Analytics, Data Visualization & Decision Support, Biostatistics, Clinical Research & Grant Writing, public health, global health, diversity in epidemiology
Associate Professor of Health Informatics and Chair
Jacksonville University
01.2018 - 01.2020
- Program development of undergraduate and graduate programs
- Create and teach courses in health informatics, health information technology, and population health
- Director and Department Chair of the Master of Science in Health Informatics program, Health Data Analytics Certificate, and Undergraduate programs
- Hire faculty, evaluate, mentor, and supervise Health Informatics program faculty
- Primary recruitment and marketing manager of the health informatics programs, recruit prospective students, and attend events in the field
- Serve as primary student and faculty mentor including onboarding new team members and teaching student and instructor LMS
- Acquire and maintain internship/affiliation agreements with professional practicum organizations
- Acquire and maintain MOUs with industry partners for online and cohort programs
- Develop course schedules and program rotation, create and redevelop courses to meet accreditation and industry standards
- Develop enrollment and revenue projections, budget requests, bi-weekly reports to the Associate Dean, SAHS and/or Dean, BRCHS and end of year program annual reports
- Seek, obtain, and enforce CAHIIM, HIMSS, and SACS accreditation standards
- Expertise: Advanced Coding and Classification Systems, Advanced Health Informatics I and II, Advanced Systems Data Base, Capstone, Clinical Informatics, Healthcare Law and Ethics, Healthcare Leadership, Business Applications in Healthcare, Health Information Systems, Epidemiology
Health Information Technology Program Director & Faculty
St. Johns River State College
01.2013 - 01.2018
- Responsible for all administrative aspects of HIT program, provide discipline specific expertise, staffing, and continually meet all requirements and accreditation standards on a state and national level (CAHIIM, AHIMA, SACs)
- Meet with industry representatives to promote programs, seek clinical experience positions, and increase support for growth of programs
- Supervises student clinical experiences and assists in job placement of students
- Develop, organize, coordinate and conduct activities designed to assess the effectiveness of programs
- Schedules, organizes, participates and/or chairs meetings within and among faculty and advisory boards
- Recommend staff and faculty changes and selection, including the selection, employment and evaluation of adjunct faculty
- Assists in the selection of materials, supplies and equipment needs and purchasing for programs
- Conducts visits to area high schools, businesses, and organizations to promote programs, assist in the development of articulation agreements, and evaluate program and student needs
- Develop recruitment and informational materials to promote programs
- Student Advisor, Recruitment and Retention, New Student Orientation
- Professional Practice Coordination
- Experience in Hybrid, Live, and Distance Education
- Level II review, Budget, and fiscal responsibilities
- Conducts monthly, quarterly, yearly reports
- Expertise: Quality and Performance Improvement in Healthcare, Introduction to Health Information Management, Medical Terminology, Healthcare Delivery Systems, Health Information Systems, ICD Diagnostic Coding, ICD Procedural Coding, CPT Coding, PPE I,II,II, Supervision and Management, abstracting data
Clinical Administrative Director Behavioral Health Services and Neurology
Texas A&M Health Science Center
01.2012 - 01.2013
- Supervisory Duties of Clinical and Non-Clinical Staff: Schedules, performance evaluations, hiring, terminations, disciplinary actions, PTO, and developing positive morale initiatives
- Analyze patient trends to identify patient education opportunities, patient needs, and improve quality of patient care
- Develop and maintain Key Performance Metrics
- Compliance oversight of HIPAA regulations, OSHA, FERPA, HR, Payroll, Time traq
- Coordination of clinical and administrative support, COM Business Affairs, and Health Science Center
- Supply orders, travel vouchers, reimbursement, travel coordination, meeting coordinator
- Processed patient complaints, resolution, and updated processes to improve patient satisfaction
- Referrals and prior authorizations: medications and procedures
- Coordination of faculty and clinical calendar
- Managed Collections, Coding, Billing, Denials, Appeals
- Patient satisfaction and healthcare quality improvement projects
Operations Manager HIM Department/Revenue Cycle
St. Joseph Regional Health Center
01.2010 - 01.2012
- Operations Manager for 3 Critical Access Facilities and Regional Health Center
- Monitored patient trends, outcomes, and areas of quality improvement
- Manages day-to-day activities of health information management department
- Ensure efficient operations and insures timely, accurate, effective, and cost-effective manner (Revenue Cycle, Coding, Denials, Medical Transcription, Records Management, Billing follow-up, Denials, Audits, Appeals and RAC audits
- Compiled reports and department statistics and performance improvement activities
- Assisted in ICD-10 transition planning and implementation, Meditech Upgrade Integration Team, Data Dictionary Team Build
- Managed and directed 36 direct and maintained a highly responsive staff
- Assists in hiring, termination, performance reviews, scheduling, professional development, education, and training
- Assist in annual development of departmental goals and objectives to ensure records management, coding, transcription, etc
Clinical Coding Specialist/Department Administrator
Texas A&M University
01.2006 - 01.2010
- Developed new policies, procedures, and forms for SHS use approved by director to improve patient communication and efficiency
- (Assignment of Benefits, International Student check in information, pharmacy medication exhaustion list, credit card collections, etc.)
- Process development and business intelligence Team
- Patient education and campaigns
- Monthly reporting of diagnosis trends and patient needs
- Post charges, payments, and adjustments
- Served as primary personnel to process denials, appeals, collections, credits, and patient complaints
- Developed collections process for HSC students and initiated state hold process for non-compliant patients
- Performed data quality reviews on outpatient encounters to validate ICD/CPT appropriateness, missed secondary diagnosis, and modifiers
- Responsible for presentations: student insurance plans, student health center resources, coding compliance
- Responsible for processing and maintaining the following: End of month A/R report and reconciliation, empty ticket report, no show reports, credits report, claims filed, unauthorized ticket report, top 5 monthly diagnoses, and daily/monthly interaction log, A/R reports, Denials, Claims, Appeals
Clinical Case Utilization Review/Administrator/Revenue Cycle
Osler Boulevard Family Practice
01.2002 - 01.2006
- Case management duties: referrals, scheduling procedures, follow up care, and prior authorizations for referrals and medications
- Primary patient educator for clinic, created brochures and provided information to patients based on diagnosis
- Nursing duties: vital signs, eye exams, nebulizer treatments, triage calls, pediatric immunizations, administered adult immunization and injections, bone density tests, EKG, and diabetic/nutritional counseling
- Front office procedures: customer service, collecting co-pays and deductibles, verifying insurance, processed daily balance report, and prepared claims for filing
- Weekly logs/reports in accordance with OSHA guidelines
- Medical procedures: removals, I&D’s, and physicals
- HIPAA Compliance Officer
- Managed A/R, Claims, Denials, Appeals, Authorization, and Audits
Medical Technician
01.1997 - 01.2000
- Prior experience in United States Air Force
Education
Doctorate in Health Science - Global Health
AT Still University Health Science
Master of Science - Clinical Practice Management (Healthcare Administration)
Texas Tech Health Science Center
Bachelor of Science - Health Information Management
Texas State University
Associates of Science - Biology
Blinn College
Technical Expertise
EMR/LMS/IT Systems & Software: CANVAS, Blackboard Ultra, D2L, Moodle, Tableau, SPSS, R, Power BI, Tableau, Epic, Allscripts, 3M Encoder, Meditech, AHIMA V-lab, Dr. Chrono, Nuance Integrity, CIox, PointnClick, Report Express, Iatrics Scanning, MedsAmerica, Allscripts, Compass/Banner, Workday, Basecamp, FREDD, APL, Campus Vue, Campus Connect, Workday, Teams, Zoom, ICD, CPT, PCS, LOINC, SNOMED CT.
Committees & Research Roles: Institutional Review Board Member, Research Committee, Doctoral Consultant in Health Sciences.
Certification
- RHIA-Registered Health Information Administrator (AHIMA)
- CHPSE HIPAA Privacy and Security expert credentialed- National Initiative for Cybersecurity careers and studies (NICCS)
- CCA-Clinical Coding Associate (AHIMA)
- CSBI Certified in Business intelligence (HFMA)
- Quality Matters Certified
- Microcredentials: Health Data Literacy, Patient Identification, Teaching with AI
- 2025-2026 Goals: Certified in Public Health, Certified in Health Data Analytics, Certified Professional in Health Information Management Systems, Certified in Healthcare Privacy and Security, Certified Artificial Intelligence Scientist
Affiliations
- AHIMA: Graduate Resource Committee, Subject Matter Expert National Certification Exams, Council for Excellence in Education Research Publication Committee, White Paper Publication, Virtual Lab Committee
- American Public Health Association: Abstract Review Committee
- Health Information and Management Systems Society: Abstract Reviewer 2019-2024
- Florida Health Information Management Association
- Wildcats curriculum and teaching strategies Committee
Publications & Leadership
- Editorial Boards: Journal of Comprehensive Research in Translational Science, Journal of Online Education, The Guardianship
- Published Articles: Challenges and Successes of an Online HIT Program Amid COVID, Collaborative Project Implementation in an Online Graduate Program, What is the role of Health Information Informatics
- Book Contributions: Health Information Management: Concepts, Principles, and Practice (7th Ed.) – Chapters on Leadership, Strategic Management, HR, Process Improvement, and Financial Management, High-Powered Teams (2nd edition)
- Conference Speaker & Reviewer: Digital Teaching Symposium, HIMSS Abstract Reviewer, UAGC Health Symposium, APHA Abstract Review Team.
- Nominated Executive Women's Forum Women of Influence Award 2019
Timeline
Program Chair Master of Science in Health Informatics and Analytics
University of Arizona Global Campus
01.2020 - Current
Associate Professor of Health Informatics and Chair
Jacksonville University
01.2018 - 01.2020
Health Information Technology Program Director & Faculty
St. Johns River State College
01.2013 - 01.2018
Clinical Administrative Director Behavioral Health Services and Neurology
Texas A&M Health Science Center
01.2012 - 01.2013
Operations Manager HIM Department/Revenue Cycle
St. Joseph Regional Health Center
01.2010 - 01.2012
Clinical Coding Specialist/Department Administrator
Texas A&M University
01.2006 - 01.2010
Clinical Case Utilization Review/Administrator/Revenue Cycle
Osler Boulevard Family Practice
01.2002 - 01.2006
Medical Technician
01.1997 - 01.2000
Master of Science - Clinical Practice Management (Healthcare Administration)
Texas Tech Health Science Center
Bachelor of Science - Health Information Management
Texas State University
Associates of Science - Biology
Blinn College
Doctorate in Health Science - Global Health
AT Still University Health Science
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