Brandy Villalba
Victorville
Summary
Dynamic and detail-oriented receptionist with proven expertise at Dr. Victor Siew MD, excelling in office administration and customer service. Recognized for enhancing patient satisfaction through effective communication and organizational skills. Proficient in EHR systems and data entry, streamlining operations and improving appointment scheduling efficiency.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
6
6
years of professional experience
Work History
Receptionist
Dr. Victor Siew MD
06.2011 - 05.2017
- Managed front desk operations, ensuring smooth patient flow and efficient scheduling.
- Handled patient inquiries and concerns, providing exceptional customer service in a fast-paced environment.
- Maintained accurate patient records using electronic health record (EHR) systems to ensure data integrity.
- Coordinated communication between patients and medical staff, facilitating timely appointment confirmations.
- Trained new reception staff on office protocols and software systems, enhancing team performance and efficiency.
- Implemented organizational improvements for filing systems, resulting in quicker access to patient information.
- Oversaw daily office supplies inventory, ensuring necessary materials were available for uninterrupted operations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Processed invoices and billing statements ensuring accuracy and compliance with company policies.
- Trained new staff on billing procedures, systems, and best practices for data entry accuracy.
- Monitored payment schedules, sending reminders to clients to facilitate timely collections and cash flow management.
- Enhanced customer satisfaction by promptly addressing and resolving billing inquiries or disputes.
- Worked closely with the accounting department to ensure timely and accurate posting of client payments.
- Contacted customers and third party payers to pursue payments.
- Updated [Software] spreadsheets with tracking data.
Education
High School Diploma -
Anaheim High School
Anaheim, CASkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Office administration
- Multi-line telephone operation
- Office management
- Multi-line telephone systems
Timeline
Receptionist
Dr. Victor Siew MD
06.2011 - 05.2017
High School Diploma -
Anaheim High School
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