Brandy Walker
Boaz,AL
Summary
Seasoned Retail Leader with 25 plus years of Experience with 22 years of Management Experience. Expert in guest relations, problem solving, partnership, and team development with focus in leading from afar. MS Office “power-user” with additional proficiencies in assorted databases. Have mastery of all retail leadership with increased Restaurant knowledge and skillset to lead all 3 Revenue Channels within current brand.
Overview
15
15
years of professional experience
Work History
Interim District Manager-Retail
Cracker Barrell Old Country Store
, Florida Panhandle/South Alabama
12.2022 - Current
- Introduced cost-saving initiatives to reduce losses and increase gross margin to district reducing loss of $14550 within February.
- Cultivated positive rapport with newly obtained retail managers to boost district morale and promote employee retention through creating follower-ship upon transition.
- Heightened visual standards and Main Street & Off Main focus through accountability and awareness to increase results in these initiatives throughout the district.
- Led conversion objectives through directive tactics, praise, & accountability to increase metric 10 BP in January from December, first month of leadership.
- Implemented Figure 8's and improved CBX B3B scores during first two months of leading district by setting standard with this role. Increased B3B scores in OP Order Accuracy by 2 BP in first month & 1 BP improvement in GSS.
Retail Training Store Manager
Cracker Barrell Old Country Store
Guntersville, AL
02.2021 - 12.2022
- Cultivated and strengthened lasting guest relationships using strong issue resolution and dynamic communication skills.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Mitigated business risks by working closely with staff members and assessing performance.
- Increased sales volume by over $140,000 in 2 years, while leading mini district during second year resulting in much absence in store.
- Exceeded all KPI"s in both years of leading this unit.
- Developed SL's and MH's into strong leaders which led business in my absence during last year.
- Heightened Visual Standards resulting in increasing Main Street & Off Main metrics.
Retail Training Store Manager
Cracker Barrel Old Country Store Inc
05.2015 - 02.2020
- In 2016 received Fourth Quarter Scorecard Award for District in result of exceeding sales and conversion achievements.
- May of 2017, executed smooth store opening, alongside talented team, of prototype store in New Albany MS.
- Managed strict guidelines in LP achieving 92% on our audit in 2018, with 0 objectives missed in Retail initiatives.
- Appeared on Birmingham news to market top selling items for Christmas in 2019.
- Humbly honored at Manager Conference in 2019 for my deepest regard for creating atmosphere where everyone feels as if they belong.
- Managed purchasing, sales, marketing and guest services efficiently.
- Trained and guided team MIT's to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Bauer Store Manager
Eddie
03.2014 - 05.2015
- Performed all duties of Accounts Payable/Receivable; Bookkeeping, & Deposits.
- Maintained high inventory control standards with less than 1% shrink.
- Maintained strict labor constraints consistently.
- Recruited from Merrell for superb selling skills
- Recruited and performed NHO on all 16 store opening guides prior to store build
- Maintaining 15% of store sales for personal results
- Consistently holding #1 spot for highest loyalty enrollment within District/Region
- Continuous improvement of credit enrollments meeting and exceeding company’s goal of 3%.
- Responsible for recruiting, hiring and training of team members.
Manager
VF Outlet Store
05.2008 - 11.2013
- Led all processes in Accounts Receivable/Payable; Store Funds; Vendor Accounts (third party); & Capital Expenses.
- P & L and Store Expenses; Managing Payroll through tight labor guidelines.
- Improved marketing to attract new customers and promote business through cross marketing with other merchants in area as well as grass root marketing.
- Transitioned staff through company restructure by improving processes in order to efficiently run business
- Multi-unit managed both Boaz and Pigeon Forge locations for 5 months prior to being offered PF location which was top 5 store in company
- Traveled to TN, MS, and GA in order to offer training, support, restructure, inventory support, and new openings.
- Consistently in top 3 of District in Secret Shop results as well as Empathica, our customer surveying supplier.
- Tactical Operations Team-Operations Champion for District
- Created new daily best practices to be implemented in all stores
- Liaison for district in all operational issues
- Worked with HO on Tactical Operations Team-People Champion for District, partnering with HO in an effort to rebuild all training modules and employee handbook.
- Created and responsible or company People Calendar
- Created a template that was used by entire company for Be Fit For Life as reference to programs rewards/savings.
Education
High School Diploma -
Sardis High School
Sardis City, AL05.1997
Business Certificate of Award, Accounting Certificate -
Sardis High School
Sardis City, AL1991
Skills
- Troubleshooting/ Problem
- Word, Excel, PowerPoint,
- Access, Outlook, Net Meeting
- Inventory Control
- Safety & LP Administrator
- Accounts Payable/Receivable
- Financial Planning & P&L
- Supply Ordering & Capital Expense
- Guest Experience
- Metrics Management
- Organizational Analysis
- Employee Scheduling
- Profit Target Achievement
- Business Planning
- Strategic Planning
- Profit Margins
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Interim District Manager-Retail
Cracker Barrell Old Country Store
12.2022 - Current
Retail Training Store Manager
Cracker Barrell Old Country Store
02.2021 - 12.2022
Retail Training Store Manager
Cracker Barrel Old Country Store Inc
05.2015 - 02.2020
Bauer Store Manager
Eddie
03.2014 - 05.2015
Manager
VF Outlet Store
05.2008 - 11.2013
High School Diploma -
Sardis High School
Business Certificate of Award, Accounting Certificate -
Sardis High School
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