Brandy Walker
Sarasota,FL
Summary
Resourceful Administrative Manager known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and process improvement. Excel in communication, time management, and problem-solving to enhance organizational effectiveness. Committed to fostering positive workplace culture and driving operational success.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
9
9
years of professional experience
Work History
Administrative Manager
Freedom Rings, LLC.
Sarasota, FL
03.2024 - Current
- Developed and implemented administrative procedures to maximize efficiency.
- Created and maintained filing systems for client records, financial reports, and other legal documents.
- Prepared divorce, bankruptcy, wills, trusts and other legal documents.
- Clerical work, customer service, setting appointments, and providing a timely turnaround time for customer(s) to filing procedures.
Owner
All You Need Promos
Sarasota, Florida
09.2018 - Current
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Negotiated contracts with vendors and suppliers.
- Maintained relationships with existing clients by providing superior customer service.
- Analyzed industry trends to develop competitive strategies.
- Collaborated with other owners on joint ventures and shared resources.
- Organized events such as trade shows and conferences.
- Reviewed legal documents related to business operations.
- Ensured compliance with local, state, and federal regulations.
- Monitored performance of personnel against goals set forth by the company.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
Account Manager
Auto Dealers Only
Brunswick, Georgia
03.2016 - 05.2020
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Created comprehensive reports on account performance and presented them to senior management.
- Provided training and guidance to new Account Managers.
- Analyzed client data and identified opportunities for growth.
- Conducted market research to identify potential customers.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Presented product features and advantages to potential customers during sales meetings.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Collaborated with marketing team to develop promotional materials for clients.
- Maintained accurate records of all customer interactions in the CRM system.
- Solicited feedback from customers on their experience with products or services.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Attended trade shows and conferences as a representative of the company.
- Generated leads through cold calling activities.
- Ensured compliance with industry regulations when dealing with clients.
- Developed successful customer relationships to boost sales opportunities.
- Renewed existing accounts by building relationships with clients.
- De-escalated customer interactions by providing alternative solutions to issues.
- Onboarded new team members to integrate into organization.
- Collaborated with sales team to determine best ways to drive market share.
- Addressed customer questions and concerns regarding products and services.
- Provided product training and support to clients, enhancing their understanding and utilization of the company's offerings.
- Fostered a culture of continuous improvement by sharing best practices and lessons learned with the broader account management team.
- Established strong relationships with decision-makers and influencers within client organizations.
- Identified upselling and cross-selling opportunities to maximize account growth and revenue generation.
- Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
- Prepared and presented detailed reports on account status, challenges, and growth opportunities to executive leadership.
- Utilized CRM tools to track client interactions, sales opportunities, and account history.
- Tracked and reported on sales performance metrics to senior management, highlighting successes and areas for improvement.
- Developed and implemented account plans to increase revenue and market share within designated sectors.
- Developed and executed strategic plans to penetrate new markets and acquire new clients.
- Collaborated with marketing teams to develop targeted campaigns for account acquisition and growth.
- Negotiated contracts and closed deals, focusing on long-term benefits for both the company and the client.
- Maintained an in-depth knowledge of industry trends, competitors, and market conditions to provide strategic advice to clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Produced sales documents, finalized deals and filed records.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Greeted and assisted customers to foster positive experiences.
- Recruited, hired and trained new hires to optimize profitability.
- Reset store displays for special events and seasonal merchandise changes.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Posed as models for advertising, artistic creation and display of goods.
Education
High School Diploma -
Riverside High School
Chattaroy, WA06-2002
Skills
- Top sales in region, target goals met every quarter, gaining new accounts within a 10-county territory
- Networking, team leading, training, and mindfulness to an everchanging automotive industry
- Cold calling, relationship building, closing sales for my team and team members within each dealership
- Marketing design, target marketing and saturation mail design
Timeline
Administrative Manager
Freedom Rings, LLC.
03.2024 - Current
Owner
All You Need Promos
09.2018 - Current
Account Manager
Auto Dealers Only
03.2016 - 05.2020
High School Diploma -
Riverside High School
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