Summary
Overview
Work History
Education
Skills
Certification
Acheivements
Timeline
Generic

Brandy Walker

Rogers,AR

Summary

Experienced medical and administrative professional with 4+ years in clinic operations, claims coordination, and patient services. Adept at managing day-to-day clinic workflows, leading staff with professionalism and empathy, and ensuring compliance with HIPAA and medical regulations. Skilled in insurance communication, scheduling, patient intake, and conflict resolution. Poised to bring leadership and organization to a neurology clinic as an Office Manager.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Human Resources - Loss Prevention Specialist

K-Mac Enterprices, Inc.
Fayetteville, AR
03.2021 - Current
  • Manage workers’ compensation, general liability, unemployment, and auto claims across multiple regions.
  • Conduct investigations, gather documentation, and communicate with insurers to expedite resolution.
  • Provide support to employees and department heads, maintaining strict confidentiality.
  • Document and track case activity using internal reporting systems.
  • Assessed risk levels for daily operations, ensuring that all safety protocols were followed.
  • Organized monthly meetings with store managers to discuss current security trends and practices.
  • Planned and launched policies and procedures to minimize asset losses.

Medical Assistant

Arkansas Methodist Medical Center
Pargould , AR
11.2018 - 12.2020
  • Coordinated COVID-19 testing for hospital patients, long-term care facilities, and community members.
  • Collected specimens and assisted with patient assessments through telehealth.
  • Trained staff on procedures, managed supply inventory, and ensured safe, compliant operations.
  • Conducted patient intake, collected vitals, and supported providers during procedures.
  • Managed appointment scheduling, insurance verification, and medical coding.
  • Maintained compliance with HIPAA and clinic procedures.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Explained treatment procedures and physicians' instructions.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Contacted medical facilities to schedule patients for admission.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Handled general office duties to support administrative staff during peak hours.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.

Medical Biller and Receptionist

Dr. William J. Bulkley, ENT
Pargould, AR
11.2017 - 11.2018
  • Managed front office operations, scheduled appointments, and handled medical billing.
  • Answered patient inquiries and provided support throughout the care process.
  • Researched discrepancies between billed charges and payments received from insurance companies or other third party payers.
  • Maintained historical records by microfilming and filing documents.
  • Reviewed claims for coding accuracy.
  • Monitored past due accounts and pursued collections on outstanding invoices.
  • Checked claims coding for accuracy with ICD-10 standards.
  • Assisted with collection efforts as needed including contacting patients via phone, mail or email for collection of past due balances due to insurance denials or patient responsibility amounts owed.
  • Coordinated communications between patients, billing personnel and insurance carriers.

Retail Store Owner-Manager

Bows & Blessings Boutique
Paragould, AR
08.2013 - 05.2016
  • Oversaw daily operations, including team supervision, inventory management, and customer service.
  • Led recruitment, staff development, and budget management.
  • Monitored competition in order to stay ahead of industry trends.
  • Developed relationships with vendors in order to negotiate lower prices on goods.
  • Developed marketing strategies for the store in order to increase sales.
  • Developed and implemented successful sales strategies to meet business goals.
  • Maintained inventory levels by ordering merchandise from suppliers.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Resolved customer complaints in a timely manner while ensuring their satisfaction.
  • Responsible for hiring qualified personnel who have demonstrated excellent skillsets.

Education

High School Diploma -

Greene County Tech High School
Paragould, AR
05-2003

Skills

  • Medical Office Administration
  • Patient Scheduling & Coordination
  • Insurance Claims & Billing (Workers’ Comp, GL, Auto)
  • HIPAA Compliance & Confidential Records
  • Staff Oversight & Workflow Optimization
  • Conflict Resolution & Communication
  • EMR/EHR & Telehealth Systems
  • Multitasking & Time Management

Certification

  • HIPAA Training
  • Claims Handling & Investigation Training

Acheivements

  • 99% Win rate for Unemployment claims for 2023 and 2024.
  • AMMC Employee of the month for September 2020.

Timeline

Human Resources - Loss Prevention Specialist

K-Mac Enterprices, Inc.
03.2021 - Current

Medical Assistant

Arkansas Methodist Medical Center
11.2018 - 12.2020

Medical Biller and Receptionist

Dr. William J. Bulkley, ENT
11.2017 - 11.2018

Retail Store Owner-Manager

Bows & Blessings Boutique
08.2013 - 05.2016

High School Diploma -

Greene County Tech High School

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