Brandy Warren
Melissa,TX
Summary
Experienced healthcare IT professional with 16 years of expertise in providing exceptional customer service and problem-solving. Proficient in pharmacy operations, technical support, medical terminology, and HIPAA compliance. Demonstrated ability to build interdisciplinary relationships with healthcare providers. Committed to improving patient care through effective communication and innovative solutions, while enhancing system integration and efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Pharmacy Support Analyst
AlixaRx
06.2014 - 04.2025
- Identified and troubleshot technical problems related to pharmacy automated dispensing unit software, hardware, and systems via phone and remote sessions
- Established strong working relationships with pharmacists, physicians and other healthcare providers, facilitating open communication and interdisciplinary collaboration in patient care.
- Ensured compliance with HIPAA regulations when handling sensitive patient information
- Served as a liaison between nursing staff and pharmacists to resolve complex issues.
- Maintained accurate records of issues, resolutions, and user inquiries.
Service Desk Analyst
AT&T Inc.
09.2013 - 06.2014
- Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for end-users.
- Maintained detailed documentation of all help desk interactions for future reference and analysis.
- Provided remote assistance to customers in resolving issues related to software and hardware devices
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Configured hardware, devices, and software to set up work stations for employees.
Pharmacy Customer Service Representative
USSC Inc.
02.2011 - 09.2013
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Maintained a clean and organized pharmacy environment, ensuring optimal workflow and customer experience.
- Provided proactive solutions for common customer inquiries, leading to increased satisfaction ratings.
- Managed confidential patient records with meticulous attention to detail while upholding privacy standards.
Education
Bachelor of Science - Interdisciplinary Studies | Information Technology
Liberty University
Lynchburg, VA01.2015
Associate's Degree - Business
Liberty University
01.2010
Skills
- Troubleshooting expertise
- HIPAA compliance expertise
- Team collaboration
- System Monitoring
- Claims management
- Benefits eligibility assessment
- Medical Terminology
Certification
- CIW Web Foundations Associate 2012
- Six Yellow/Sigma Green
Timeline
Senior Pharmacy Support Analyst
AlixaRx
06.2014 - 04.2025
Service Desk Analyst
AT&T Inc.
09.2013 - 06.2014
Pharmacy Customer Service Representative
USSC Inc.
02.2011 - 09.2013
Bachelor of Science - Interdisciplinary Studies | Information Technology
Liberty University
Associate's Degree - Business
Liberty University
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