Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Brandy Watkins

Brandy Watkins

Franklin,OH

Summary

Dedicated mental health professional bringing background working with individuals suffering from substance abuse and behavioral disorders. Focused on client advocacy, prevention and education to reduce impacts and recurrence of serious issues. Collaborative with multidisciplinary teams to create solid support networks for client needs.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Substance Use Navigator

Premier Health
Middletown, OH
12.2022 - Current
  • Provided information and guidance to clients on how to access services and resources.
  • Developed individualized service plans for clients based on their needs, preferences, and goals.
  • Conducted intake assessments with new clients to determine eligibility for services and develop appropriate action plans.
  • Facilitated client referrals to community agencies or other organizations as needed.
  • Maintained accurate records of client interactions in accordance with agency policies and procedures.
  • Assisted in developing strategies to address barriers that impede a client's progress towards achieving self-sufficiency goals.
  • Collaborated with other professionals such as social workers, case managers, medical staff. to coordinate care for clients.
  • Participated in team meetings to discuss complex cases and review treatment plans.
  • Provided crisis intervention support when needed by utilizing de-escalation techniques and providing emotional support.
  • Actively listened to clients in order to identify their needs and provide effective solutions.
  • Engaged with stakeholders from partner organizations such as schools or healthcare providers regarding client progress updates.
  • Attended trainings or seminars related to professional development opportunities.
  • Performed follow-up visits with former clients to assess their continued success post-intervention.
  • Actively participated in outreach activities within the community aimed at raising awareness of available programs and services offered by the organization.
  • Maintained high level of professionalism and calmness with personnel, even in high-stress situations.
  • Trained new team members on navigational duties, monitored performance and provided ongoing support and mentoring.

CDCA

Premier Health
Middletown, OH
12.2022 - Current
  • Assisted with the implementation of individualized treatment plans for patients.
  • Conducted intakes, assessments, and evaluations to determine appropriate level of care for each patient.
  • Coached clients in developing strategies to manage their chemical dependency issues.
  • Attended staff meetings to discuss client cases and develop treatment plans.
  • Encouraged clients to participate in self-help programs such as Alcoholics Anonymous or Narcotics Anonymous.
  • Collaborated with other health professionals to coordinate comprehensive care for patients.
  • Educated families about addiction and how best to support their loved ones through recovery.
  • Developed positive relationships with patients based on trust, respect, and empathy.
  • Provided crisis intervention services when needed by responding quickly and calmly during difficult situations.
  • Served as a role model for clients by demonstrating professional behavior at all times.
  • Advised family members about available resources that could benefit their loved one's recovery process.
  • Participated in continuing education courses related to substance abuse counseling.
  • Assisted with referrals to outside agencies or providers when necessary.
  • Ensured compliance with applicable laws and regulations regarding chemical dependency counseling services.
  • Actively promoted community awareness of the dangers associated with substance abuse.
  • Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources.
  • Supported and counseled clients with drug and alcohol addiction.
  • Identified problem areas impacting participants' ability to successfully complete treatment.
  • Identified treatment goals based on individual diagnosis and history.
  • Guided clients in developing skills or strategies for dealing with problems.
  • Developed client treatment plans based on research, clinical experience and client histories.

Certified Medical Assistant

Kettering Medical Center
Franklin, OH
03.2019 - 12.2022
  • Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
  • Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
  • Provided support to patients by helping them fill out forms and answering their questions about health care services.
  • Prepared specimens for laboratory testing and performed routine laboratory tests.
  • Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
  • Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
  • Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
  • Educated patients on preventive care topics such as diet and exercise habits or medication compliance.
  • Collected urine samples from patients for drug screens or pregnancy tests when necessary.
  • Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
  • Answered patient calls promptly and directed inquiries to the appropriate department when needed.
  • Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
  • Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
  • Provided support to physicians during consultations by recording patient histories accurately and documenting treatment plans accordingly.
  • Monitored lab results for accuracy and alerted physicians immediately if any abnormalities were detected.
  • Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Educated patients about medications, procedures and physician's instructions.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Incorporated outside records into charts and EHR.

Diabetes Educator

Kettering Medical Center
Beavercreek, OH
09.2020 - 10.2021
  • Conducted individual and group diabetes education sessions for patients.
  • Provided one-on-one guidance to help individuals manage their diabetes.
  • Assessed patient's knowledge of the condition and provided appropriate instruction.
  • Developed educational materials to be used in patient teaching sessions.
  • Collaborated with healthcare providers to develop treatment plans for diabetic patients.
  • Monitored patient progress, identified areas of improvement, and adjusted educational plan as needed.
  • Reviewed test results, medications, and other health data to assess patient needs.
  • Educated patients on techniques such as blood glucose monitoring, insulin administration, and diet modification.
  • Developed an effective communication system between healthcare providers and families of diabetic patients.
  • Demonstrated proper use of medical equipment associated with diabetes management.
  • Encouraged lifestyle changes that promote better health outcomes for diabetic patients.
  • Provided follow-up services to ensure compliance with recommended treatments or modifications in lifestyle habits.
  • Attended continuing education workshops or seminars relevant to the field of diabetes education.
  • Evaluated program effectiveness by collecting feedback from participants in diabetes education programs.
  • Educated patients about chronic illnesses and recently diagnosed conditions.
  • Trained new and existing employees on best strategies for disseminating health-related information.

Education

Bachelor of Science - Business Administration

Southern New Hampshire University
Hooksett, NH
05-2025

High School Diploma -

Carlisle High School
Carlisle Oh
06-2005

Skills

  • Emergency response training
  • Decision-making capabilities
  • Navigation
  • Strong communication abilities
  • Team Coordination Experience
  • Basic First Aid Knowledge
  • Emergency Management
  • Multitasking
  • Goal Setting
  • Reliability
  • Organizational Skills
  • Interpersonal Communication
  • Time Management
  • Decision-Making
  • Written Communication
  • Relationship Building
  • Self Motivation
  • Professional Demeanor
  • Excellent Communication
  • Continuous Improvement
  • Professionalism
  • Documentation skills
  • Team Collaboration
  • Team building
  • Time management abilities

Accomplishments

  • The National Society of Leadership and Success
  • Everyday Hero
  • Honor Roll

Certification

  • Certified medical assistant
  • CPR
  • Diabetes Education
  • Chemical dependency counselor assistant

Timeline

Substance Use Navigator

Premier Health
12.2022 - Current

CDCA

Premier Health
12.2022 - Current

Diabetes Educator

Kettering Medical Center
09.2020 - 10.2021

Certified Medical Assistant

Kettering Medical Center
03.2019 - 12.2022

Bachelor of Science - Business Administration

Southern New Hampshire University

High School Diploma -

Carlisle High School

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Brandy Watkins