Brandy Weik, CVT

Managed team of 17 employees and 5 DVM's

Manages client relationships; effectively resolves client issues and escalations. Demonstrates and reinforces the highest level of client service.

Planned and lead staff meetings monthly, including scheduling representatives for training sessions.

Guides employees through team conflict and maintains employee morale

Headed front office and customer relations and customer service training.

Performed as Certified Veterinary Technician as well as Front Office Receptionist on a regular basis as well.

• Managed payroll processing, benefit administration, and HR-related policies and protocol development to ensure compliance with state regulations while maintaining employee satisfaction levels.
• Developed marketing strategies to promote the practice''s services, attracting new clients and increasing overall revenue exceeding budget by 5.31% and 12% over PY
• Expanded range of offered services by adding new treatment options such as orthopedic procedures, exotic pet care, and laser therapy for pets.
• Managed financial operations including accounts receivable, inventory, facility and administrative costs, DVM production ensuring budget adherence and maximizing practice profitability. EBITA for PY 30.08%, forecasting CY 34.8%
• Fostered a positive workplace environment by resolving conflicts professionally among team members as well as addressing concerns promptly.
• Streamlined inventory management system to reduce waste and maintain optimal supply levels. Maintaining Cogs at 20.46% for PY, CY 19.92%
• Recruited and hired all staff and 2 DVM's, providing direct supervision, ongoing staff development and continuing education to employees.
• Ordered all pharmacy supplies, laboratory supplies, hospital supplies with oversight on order points on inventory levels.
• Established and maintained effective communication with staff and Veterinarians to promote high quality patient care.
• Capable of championing change and driving innovative programs in the hospital

• Mentored junior veterinary technicians through hands-on training sessions, sharing knowledge of best practices in animal care.
• Provided compassionate nursing care for hospitalized animals, closely monitoring their condition and administering medication as prescribed.
• Collaborated with veterinarians on treatment plans for patients with chronic conditions, resulting in improved quality of life for pets.
• Managed medical intervention and therapy for animals in collaboration with veterinarian.
• Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
• Prepared accurate billing statements for clients while addressing any questions or concerns about charges.
• Assisted veterinarians with surgical procedures, ensuring proper anesthesia administration and monitoring vital signs.
• Managed inventory effectively by tracking medications and supplies, preventing shortages or wastage.
• Answered owner animal health questions and advised on best care practices.
• Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
• Maintained detailed records of animal health care and diagnostic treatments.
• Contributed to team success with excellent communication skills and collaboration in multidisciplinary veterinary teams.
• Participated in continuing education opportunities to stay current on industry advancements, ensuring the clinic provided up-to-date treatments and services.