Brandy West
Odum,GA
Summary
Dynamic Medical Administrative Assistant/Receptionist with proven expertise in HIPAA compliance and multi-line phone operations from GA Skin and Cancer Clinic. Excelled in delivering exceptional customer service, enhancing patient experience, and streamlining healthcare billing processes. Demonstrated ability to manage multiple tasks efficiently, ensuring privacy and accuracy in a fast-paced environment.
Overview
16
16
years of professional experience
Work History
Medical Administrative Assistant/Receptionist
GA Skin and Cancer Clinic
02.2023 - Current
- Verify insurance coverage to prepare for upcoming patient appointments.
- Schedule patient appointments and placed reminder calls to deliver exceptional customer experience.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Accept all patient payments, fax all billing sheets and receipts to billing dept.
- Create Triage messages to communicate with provider regarding patient concerns, RX requests, or general questions through EHR system.
Assistant Manager
Digital Wireless
06.2009 - 12.2022
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
Education
Healthcare Technology - Billing/Coding
Coastal Pines Technical College
Waycross, GA12.2022
Skills
- Charting and clinical documentation
- Inter-office communication
- Multi-line phone operations
- Referral coordination
- HIPAA compliance
- Medical coding
- Healthcare billing
- Scheduling expert
Timeline
Medical Administrative Assistant/Receptionist
GA Skin and Cancer Clinic
02.2023 - Current
Assistant Manager
Digital Wireless
06.2009 - 12.2022
Healthcare Technology - Billing/Coding
Coastal Pines Technical College
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