Summary
Overview
Work History
Education
Skills
Timeline
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Brandy White

Summary

Knowledgeable and dedicated customer service representative. Solid team player with outgoing, positive demeanor and proven skills in establishing a great rapport with members . Motivated to maintain customer satisfaction and contribute to insure company success. Specialize in quality empathy and sympathy for customers to feel comfortable. Need to be apart of a team the helps grow the company with the best customer service representatives.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Clark Resources
09.2021 - Current
  • Make and Receive Inbound and Outbound calls
  • Schedule appointment for women's health such as gynecological preventive care and also woman that are struggling with family planning
  • Answered constant flow of customer calls and transfer calls to the necessary departments
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Verify demographics and and insure their insurance is active
  • Document every event that happened on the call

Patient Care Technician

UPMC West Shore Hospital
07.2018 - 08.2019
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Collected and transported specimens to prepare for lab testing.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.

Patient Care Technician

Penn State Holy Spirit
11.2017 - 06.2018
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Collected and transported specimens to prepare for lab testing.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Documented all vitals that were taken and also other activities that were done for the patients

Home Health Aide

Public Partnerships
03.2017 - 11.2017
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Traveled to client's home to complete healthcare services
  • Provided mobility assistance such as walking and regular exercising.

Patient Registration Representative

Hamilton Health Center
08.2016 - 03.2017
  • Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
  • Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
  • Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
  • Gathered demographic and insurance information to register patients for medical appointments.
  • Verify if patients had active insurance and if not helped them get on and alternative insurance to insure the can get the proper care without hassle

Home Health Aide

Public Partnerships
03.2011 - 06.2016
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Traveled to client's homes to complete healthcare services.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted disabled clients to support independence and well-being.
  • Followed nutritional plans to prepare optimal meals.
  • Reported unusual or urgent circumstances in patient's condition or environment immediately to nurse or on call doctor

Education

High School Diploma -

Harrisburg High School
Harrisburg, PA
07.2007

Skills

  • Scheduling
  • Account Updating
  • Information Security
  • Data Collection
  • Appointment Scheduling
  • Data Entry
  • Call Management
  • Telephone Etiquette
  • Microsoft Outlook
  • Microsoft Excel
  • Documentation
  • Customer Service

Timeline

Customer Service Representative

Clark Resources
09.2021 - Current

Patient Care Technician

UPMC West Shore Hospital
07.2018 - 08.2019

Patient Care Technician

Penn State Holy Spirit
11.2017 - 06.2018

Home Health Aide

Public Partnerships
03.2017 - 11.2017

Patient Registration Representative

Hamilton Health Center
08.2016 - 03.2017

Home Health Aide

Public Partnerships
03.2011 - 06.2016

High School Diploma -

Harrisburg High School

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Brandy White