Brandy White
Summary
Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care.
Overview
13
13
years of professional experience
Work History
Direct Care Worker
Viva Senior Living
Harrisburg, PA
04.2024 - Current
- Performs basic first aid procedures when necessary.
- Ensures safety of clients by monitoring environment for hazards and providing appropriate supervision when needed.
- Responds promptly to emergency situations using sound judgment techniques.
- Promotes independence by teaching self-care skills, such as dressing, hygiene, and housekeeping tasks.
- Provide personal care to clients, such as bathing, grooming, laundry, and toileting.
- Make beds, sweep floors, and sanitize surfaces to support activities of daily living.
- Does Care Tracking on residents to ensure resident safety and well-being.
Customer Service Representative
Clark Resources
Harrisburg Pa
09.2021 - 03.2024
- Made and received inbound and outbound calls.
- Scheduled appointment for women's health such as gynecological preventive care and also woman that are struggling with family planning
- Answered a constant flow of customer calls and transferred calls to the necessary departments.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Verified demographics to ensure their insurance was active.
- Documented every event that happened on the call.
Patient Care Technician
UPMC West Shore Hospital
Enola Pa
07.2018 - 08.2019
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Collected and transported specimens to prepare for lab testing.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Patient Care Technician
Penn State Holy Spirit
Camp Hill, PA
11.2017 - 06.2018
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Collected and transported specimens to prepare for lab testing.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Documented all vitals that were taken and also other activities that were done for the patients
Home Health Aide
Public Partnerships
Harrisburg Pa
03.2017 - 11.2017
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to client's home to complete healthcare services
- Provided mobility assistance such as walking and regular exercising.
Patient Registration Representative
Hamilton Health Center
Harrisburg Pa
08.2016 - 03.2017
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
- Gathered demographic and insurance information to register patients for medical appointments.
- Verify if patients had active insurance and if not helped them get on and alternative insurance to insure the can get the proper care without hassle
Home Health Aide
Public Partnerships
Harrisburg Pa
03.2011 - 06.2016
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to client's homes to complete healthcare services.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Followed nutritional plans to prepare optimal meals.
- Reported unusual or urgent circumstances in patient's condition or environment immediately to nurse or on call doctor
Education
High School Diploma -
Harrisburg High School
Harrisburg, PA07.2007
Skills
- Information Security
- Data Collection
- Documentation
- Customer Service
- Client safety and first aid
- Patient Care
- Adaptive Learning
- Personal Hygiene Assistance
- Emotional Support
Timeline
Direct Care Worker
Viva Senior Living
04.2024 - Current
Customer Service Representative
Clark Resources
09.2021 - 03.2024
Patient Care Technician
UPMC West Shore Hospital
07.2018 - 08.2019
Patient Care Technician
Penn State Holy Spirit
11.2017 - 06.2018
Home Health Aide
Public Partnerships
03.2017 - 11.2017
Patient Registration Representative
Hamilton Health Center
08.2016 - 03.2017
Home Health Aide
Public Partnerships
03.2011 - 06.2016
High School Diploma -
Harrisburg High School
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