BRANDY WHITE
GRESHAM,OR
Summary
Hardworking certified lube technician with 4 years experience and forklift driver with 3 years experience. Proficient in problem solving auto repair while delivering quality service quickly and efficiently. Experienced in minor engine repairs, mounting and balancing tires, performing routine maintenance and performing minor diagnosis using an IDS computer system. Also Have extensive customer service experience. Have had previous experience in warehouse and assembly position, with shipping and packaging of orders.
Overview
21
21
years of professional experience
Work History
Service Advisor
Tims Automotive Repair
07.2025 - 09.2025
- Provided exceptional customer service by addressing inquiries and resolving concerns efficiently.
- Coordinated service appointments, ensuring optimal scheduling and resource allocation for technicians.
- Conducted thorough inspections to identify service needs, enhancing customer satisfaction and vehicle performance.
- Developed strong relationships with clients, fostering trust and encouraging repeat business through personalized communication.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
Auto Parts Wholesalers
Tonkin Parts Center
10.2020 - 07.2025
- Responsible for processing online order using Repair Link, OPS and Collision Link
- Developed and maintained strong relationships with clients to enhance product distribution.
- Improved supplier relations through consistent communication and proactive issue resolution, ensuring smooth operations.
- Increased customer satisfaction with personalized service and timely delivery of orders.
- Developed and maintained strong relationships with both suppliers and customers, fostering reliable supply chain.
- Responsible for providing over the phone customer service
- Responsible for resolving delivery issues, including finding missing parts and replacing damaged parts
Parts Advisor
Napa Auto Parts
02.2019 - 10.2020
- Provided expert advice on parts selection to enhance customer satisfaction.
- Managed inventory levels, ensuring availability of critical parts and accessories.
- Utilized inventory management systems to track orders and shipments efficiently.
- Collaborated with service teams to identify parts needed for repairs and maintenance.
- Responsible for performing end of day financial counts and sending info to accountants at main office
- Responsible for opening and closing duties
- Maintained a clean and organized workspace, promoting an efficient work environment
- Maintained clean and neat parts counter and sales floor.
Certified Lube Technician\Technician Trainee
Herzog Meier Mazda
02.2015 - 09.2018
- Performing regular maintenance oil services and inspections.
- Tire rotations as well as mounting and balancing new tires
- Performing minor repairs and diagnosing minor engine related issues.
- Performing brake replacements on vehicles
- Following checklists to ensure all vehicle have been properly inspected and that all repairs have been performed correctly.
Parts personnel\forklift operator
Toyota Lift Northwest
08.2012 - 11.2014
- Ensuring all parts departments tools and equipments was in good working condition
- Responsible for keeping parts storage area organized and clean
- Organizing works records and filing completed work orders and shipments paperwork
- Responsible for receiving of parts ordered and shipments of parts orders to customers
- Delivered ordered parts to customer in the near vicinity.
- Ensuring mobile technicians received stock supply refreshments.
Cashier\stock person
Troutdale Liquor Store
04.2004 - 08.2012
- Responsible for operating front cash register and performing customer service duties
- Handling of incoming stock
- Responsible for pulling orders to be delivered to customers
Education
High School -
Naselle High School
Naselle, WA05-1995
Skills
- Experience with Autopoint, Automatic Data Processing(ADP), Xtime, MS Word, Excel Software
- Experience using Integrated Diagnostic System (IDS) for performing diagnostics and updates
- Qualified forklift operator
- Experience using equipment for mounting and balancing tires
- Strong customer service skills
- Ability to learn procedures quickly
- Customer service
- Computer skills
- Vehicle assessment
- Strong work ethic
- Listening skills
- Team player mentality
- Customer retention
- Service order flow
- Order fulfillment
- Customer relations
Timeline
Service Advisor
Tims Automotive Repair
07.2025 - 09.2025
Auto Parts Wholesalers
Tonkin Parts Center
10.2020 - 07.2025
Parts Advisor
Napa Auto Parts
02.2019 - 10.2020
Certified Lube Technician\Technician Trainee
Herzog Meier Mazda
02.2015 - 09.2018
Parts personnel\forklift operator
Toyota Lift Northwest
08.2012 - 11.2014
Cashier\stock person
Troutdale Liquor Store
04.2004 - 08.2012
High School -
Naselle High School