Summary
Overview
Work History
Education
Skills
Timeline
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Brandy Whitman

Galesville,MD

Summary

Dynamic Key Holder Supervisor with a proven track record at Ace Hardware Stores, excelling in store operations and staff training. Recognized for enhancing customer satisfaction through effective team development and inventory management. Skilled in optimizing workflow efficiency while fostering a collaborative environment, ensuring compliance with cash handling procedures.

Overview

20
20
years of professional experience

Work History

Key Holder Supervisor

Ace Hardware Stores
05.2024 - Current
  • Supervised daily operations to maintain store standards and enhance customer service.
  • Trained and mentored new staff on product knowledge and operational procedures.
  • Managed inventory control processes, ensuring accurate stock levels and organization.
  • Monitored cash handling procedures to ensure compliance with company policies.
  • Collaborated with management to optimize workflow efficiency and reduce operational costs.
  • Resolved customer inquiries effectively, enhancing overall satisfaction and loyalty.

Key Holder Supervisor

South River Golf Course
04.2023 - 04.2024
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Collaborated with management to optimize workflow efficiency and reduce operational costs.
  • Resolved customer inquiries effectively, enhancing overall satisfaction and loyalty.

Senior Wait Staff Member

Various Restaurants
01.2005 - 04.2023
  • Supervised daily operations and ensured exceptional service delivery in high-volume dining environments.
  • Trained and mentored junior staff, enhancing team performance and service quality.
  • Implemented process improvements that streamlined workflow and increased customer satisfaction.
  • Managed inventory control, reducing waste through effective stock management practices.
  • Resolved customer complaints promptly, fostering a positive dining atmosphere and repeat business.
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.

Office Administrative Assistant / Accounts Payable Specialist

Hartge Yacht Yard
03.2017 - 03.2023
  • Coordinated daily office operations, ensuring efficient workflow and timely completion of tasks.
  • Managed scheduling and calendar appointments for senior staff, optimizing time management.
  • Developed and maintained filing systems to enhance document retrieval efficiency and accuracy.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
  • Ensured timely completion of projects with diligent task prioritization, delegation, and followup.

Education

Southern Senior High School
Harwood, MD

Skills

  • Store operations
  • Training and mentoring
  • Staff oversight
  • Team training and development

Timeline

Key Holder Supervisor

Ace Hardware Stores
05.2024 - Current

Key Holder Supervisor

South River Golf Course
04.2023 - 04.2024

Office Administrative Assistant / Accounts Payable Specialist

Hartge Yacht Yard
03.2017 - 03.2023

Senior Wait Staff Member

Various Restaurants
01.2005 - 04.2023

Southern Senior High School

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Brandy Whitman