Brandy Wilkins
Pensacola,FL
Summary
Focused Receptionist 6+ years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Overview
12
12
years of professional experience
Work History
Receptionist
Sandy Sansing Dealerships
Pensacola, FL
01.2024 - Current
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
Receptionist
Navy CYP
Lemoore, CA
04.2022 - 03.2023
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted with special projects assigned by management when required.
Customer Service Manager
Skateworld San Diego
San Diego, CA
03.2019 - 07.2021
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Developed and implemented strategies for providing excellent customer service experience.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
Lead Direct Care Staff Member
Navy CYP
Oak Harbor/Ridgecrest, WA
04.2013 - 02.2018
- Created daily activity schedules for clients, including educational and recreational activities.
- Ensured compliance with all state regulations related to the operation of the facility.
- Created agendas for weekly team meetings and took minutes during the meeting sessions.
- Performed data entry into various databases used by the organization's management team.
Call Center Customer Service Representative
Waste Management Company
Oak Harbor, WA
04.2012 - 03.2013
- Answered incoming customer calls regarding product inquiries, orders, and complaints.
- Resolved customer issues in a timely manner.
- Identified potential opportunities for upselling products or services to customers.
- Communicated courteously with customers by telephone, email, or chat systems.
- Documented all call information according to standard operating procedures.
- Participated in training sessions to stay current on changes in products and services.
Education
High School Diploma -
Stanwood High School
Stanwood, WA06-2006
Skills
- Administrative Support
- File Management
- Data Entry
- Multi-Line Telephone Skills
Timeline
Receptionist
Sandy Sansing Dealerships
01.2024 - Current
Receptionist
Navy CYP
04.2022 - 03.2023
Customer Service Manager
Skateworld San Diego
03.2019 - 07.2021
Lead Direct Care Staff Member
Navy CYP
04.2013 - 02.2018
Call Center Customer Service Representative
Waste Management Company
04.2012 - 03.2013
High School Diploma -
Stanwood High School
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