Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandy Williams

Summary

Experienced Information Technology Manager well-versed in infrastructure, application and daily operations management. Forward-thinking and strategic leader with 16 years of experience in IT. Recognized for Innovation, operational streamlining and positive leadership style, strong aptitude for understanding requirements with in IT. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

23
23
years of professional experience

Work History

Information Systems Manager

Ferguson Enterprises LLC
01.2020 - Current
  • Managed 20+ Associates (both internal and contractors)
  • Not limited to databases, backups, windows and linux os, patching, monitoring.
  • Took on various third party apps and support of O365.
  • The operations team also served as 3rd level support.
  • Created process to successfully take over the stop/start of services during maintenance weekends.
  • Worked with various teams to look for pro-active solutions in managing the infrastructure and various applications.
  • Worked closely with Monitoring team to develop usable alerts and the process for handling these alerts.
  • Verified documentation was created by the associates.
  • Created process and stood up Service Account Team when it was identified that the process of creation and managing service accounts needed to be updated.
  • Worked with various groups to create workable processes.
  • Created documentation and process to best provide the IT teams the support needed with the new process while keeping in mind compliance.

Ecommerce Application Administrator

Ferguson Enterprises LLC
08.2015 - 12.2019
  • Delivered training, documentation and end-user support.
  • Offered system and application support to internal employees.
  • Monitored daily logs and reports and escalated issues to system administrators to reach resolution.
  • Implemented new applications, features and enhancements to existing applications.
  • Responsible for the deployment and upgrade of applications related to Ferguson.com and PollardWater.com
  • Moved product application from Windows to Linux successfully.
  • Oversaw change management and serve as lead of the team.
  • In addition extensive troubleshooting was done the required knowledge of not only back end systems but also an understanding of business needs.
  • Assisted network group with tasks and troubleshot.

Quality Insurance Analyst

Ferguson Enterprises LLC
07.2012 - 07.2015
  • Responsible for testing of all new code related to Ferguson application ESB and EDI.
  • Able to read xml code and understand mapping.
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
  • Mentored and coached team members on QA topics and strategies.
  • Organized and maintained work environment to allow for maximum productivity.
  • Fixed identified issues to improve workflows.
  • Reviewed public-facing information for accuracy, relevancy and timeliness as desired by leadership.
  • Fixed identified issues to increase productivity and boost workflows.
  • Adhered to standardized software quality assurance best practices, policies and processes.
  • Participated in requirements and used case reviews.
  • Assisted teammates in developing skills necessary to grasp application concepts and tool suite.
  • Wrote and maintained detailed internal documentation on developed systems.
  • Created and gained project approval on project test plans.
  • Examined events in application log management and monitoring tool to identify root causes for failures.
  • Designed, documented and executed test scenarios to identify software bugs.
  • Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
  • Documented testing procedures for developers and future testing use.
  • Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
  • Tested functional and compatibility of new programs or updates in comparison to existing applications.
  • Advised developers on problems with databases, performance and other issues.
  • Authored and maintained well-organized, efficient and successful manual test cases for entire team.
  • Recommended changes and corrections to developers for optimal software performance and usability.
  • Incorporated delivery requirements into planning of testing schedules.

EDI Analyst

Ferguson Enterprises LLC
12.2007 - 07.2012
  • Transmitted records and files to customers efficiently to maintain operational timelines.
  • Tracked files from origin to destination and troubleshot errors.
  • Built and deepened positive and productive relationships with business partners.
  • Worked closely with customers, vendors and branch contacts to setup EDI integrations.
  • Became subject matter expert in ESB, a home grown app.
  • Worked closely with the developers to fully understand the requirements and how to fill the needs of our customers and vendors.
  • Provided support for any production related issues related to EDI and ESB.
  • Worked project to outsource EDI. This required multiple code changes including to the web UI.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Analyzed existing systems and databases and recommended enhancements to solve business needs
  • Offered input for complex documents to support client-ready final versions.
  • Developed diagrams to describe and lay out logical operational steps.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.

Shared Services Associate

Ferguson Enterprises LLC
12.2000 - 11.2007
  • Became APC Assistant Supervisor. Assisted in standing up APC team at Shared Services. This including the training of all associates and supervising my own team. Ran training classes to staff a department of 50+ associates. Look at opportunity to develop new process. Established working relationship with branch contacts and audit teams.
  • Was Liaison with DC HQ Associates. Worked to maintain clear communication and good working relationship with this group.
  • Worked closely with IT on EDI invoicing process. Was contact responsible for assisting IT in understanding the requirements for invoices with in our legacy ERP.
  • Became Assistant Supervisor of AP associates. Responsible for communication and relationship with HQ DC Contacts and Branch Associates. Responsible for mentoring associates and verifying accuracy of entry by the associates.
  • Worked as a Statement associate. This involved communicating with vendors, customers and branch associates. Was able to quickly understand how to resolve discrepancies in pricing and invoicing issues.
  • High Performance as AP Associate. This included accurate entry of Invoices with understanding of invoicing Discounts

Education

Bachelor of Science - Social Work

Virginia Commonwealth University
Richmond, VA

Associate of Science - Information Technology

Thomas Nelson Community College
Hampton, VA

Skills

  • Tracking Metrics
  • Reading Comprehension
  • Customer Care
  • IT Operations Management
  • Constructive Feedback
  • Active Learning
  • Customer Satisfaction
  • Best Practices and Methodologies
  • Knowledge Base
  • IT Strategy Development
  • Production Work

Timeline

Information Systems Manager

Ferguson Enterprises LLC
01.2020 - Current

Ecommerce Application Administrator

Ferguson Enterprises LLC
08.2015 - 12.2019

Quality Insurance Analyst

Ferguson Enterprises LLC
07.2012 - 07.2015

EDI Analyst

Ferguson Enterprises LLC
12.2007 - 07.2012

Shared Services Associate

Ferguson Enterprises LLC
12.2000 - 11.2007

Bachelor of Science - Social Work

Virginia Commonwealth University

Associate of Science - Information Technology

Thomas Nelson Community College

Similar Profiles

CREATE PROFILE
Brandy Williams