Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
11
11
years of professional experience
Work History
Senior Imaging Representative
Houston Methodist Sugarland Hospital
Sugarland, TX
04.2022 - Current
Greet and check in patients, and update patient information in computer system.
Transmit medical records and other correspondence by mail, e-mail, or fax.
Greet patients upon arrival at the facility and provide them with necessary paperwork for their appointment or procedure.
Coordinate communication between referring physicians, radiologists, and patients' families as needed.
Answer incoming calls, respond to inquiries from patients and other medical offices.
Manage office phone lines by checking voicemail, returning calls and directing messages to team members.
Carry out daily tasks by professionally communicating with physicians, nursing staff, and radiology technicians.
Deliver high-quality administrative and customer service to sustain patient and work flows.
Protect patients by observing strict HIPAA guidelines.
Retrieve faxes and uploaded documents to patient charts to assist clinical staff.
Take messages from patients and promptly relay to appropriate staff.
Gather,transcribed and electronic medical information into charts.
Straighten up waiting room to maintain neat and organized space.
Show ICARE values at all times during shift.
Patient Access Service Representative
Houston Methodist Willowbrook Hospital
Houston, TX
08.2021 - 04.2023
Greeted patients and visitors in a friendly manner, providing assistance with patient registration and inquiries.
Provided support to patients by verifying insurance coverage, collecting co-payments, scheduling appointments, and checking in and out of the office.
Verified demographic information for accuracy prior to entering into the computer system.
Assisted patients with understanding their financial responsibilities prior to services being rendered.
Answered incoming telephone calls promptly and courteously while providing accurate information regarding clinic services.
Ensured that all required forms were completed correctly by the patient or guarantor prior to service being rendered.
Processed payments from various sources including cash, checks, credit cards, debit cards and electronic funds transfers.
Maintained confidentiality of patient records in accordance with HIPAA regulations.
Reconciled daily deposits against transactions processed through the Point Of Service terminal.
Verified demographics and insurance information to register patients in computer system.
Front Office Specialist
Texas Children's Hospital, TMC
Houston, TX
07.2018 - 01.2020
Greeted customers in a professional and friendly manner.
Answered telephone calls, responded to inquiries and provided information regarding services.
Maintained customer accounts by recording and updating account information.
Processed payments accurately and efficiently.
Prepared documents, invoices and reports as required.
Provided administrative support to other departments when needed.
Created spreadsheets using MS Excel for tracking data related to customer service processes.
Compiled daily activity logs outlining transactions completed throughout the day.
Monitored incoming emails, faxes and mail ensuring timely response or forwarding to appropriate personnel.
Greeted incoming patients, completed registration procedures and checked each into system.
Calculated money due and processed payments.
Handed out forms to complete or update and put newest information into computer database.
Maintained front office cleanliness and organized supplies to increase productivity.
Welcomed large volume of guests and improved overall customer service.
Medical Receptionist
St Lukes Health ~Brazosport Hospital
Lake Jackson, TX
01.2017 - 03.2018
Greeted and checked in patients, updating patient information in computer system.
Verified insurance coverage for appointments and collected co-payments as required.
Scheduled patient appointments, verifying accuracy of appointment times with providers.
Answered incoming calls, responding to inquiries from patients and other medical offices.
Prepared charts for new patients, ensuring all necessary forms were completed correctly.
Assisted with filing of medical records and documents, maintaining accurate electronic files.
Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
Performed data entry tasks related to billing and collections procedures.
Checked patients in and out for appointments and collected co-payments.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Called patients to confirm scheduled appointments and obtain additional details.
Entered insurance, demographics and health history into patient database.
Answered multi-line phone system and directed callers to requested personnel and departments.
Route Service Representative
Quest Diagnostics
Tulsa, OK
10.2012 - 09.2017
Ensured timely pick up and delivery of packages within designated time frames.
Managed multiple routes concurrently while meeting all deadlines.
Processed paperwork associated with deliveries accurately and efficiently.
Assisted in loading and unloading items into vehicles as needed.
Coordinated delivery of medical specimens to appropriate laboratory facilities.
Followed established protocols when transporting hazardous materials.
Maintained a valid driver's license at all times.
Picked up medical specimens from local care providers for delivery to laboratory.
Documented pickups and deliveries and submitted reports after shift.
Delivered and picked up medical records, lab specimens and medications to and from hospitals and other medical facilities.
Used GPS navigation to plan routes and rerouted for unexpected delays.
Documented items transported, recipient information and problems.
Answered customer questions on courier features of service, keeping customers informed about company and services.
Identified new routes during weather delays to facilitate on-time deliveries to customers.
Used cell phones or tablets to upload time, delivery and shipment information into company website or database.
Loaded vehicles, balanced loads and secured items against loss or damage during transportation.
Scanned inbound and outbound packages to sort for destination.
Completed and submitted necessary fuel, truck inspection and mileage logs and paperwork after each shift.
Education
Some College (No Degree) - Healthcare Administration
Houston Community College
Houston, TX
Skills
Documentation Review
Collaboration and Teamwork
Administrative Support
Multi-Line Phone Systems
Clerical Duties
Patient Relations
Records Maintenance
Front Desk Operations
Outpatient Care
HIPAA Guidelines
Electronic Medical Records
Workflow Optimization
Clerical Support
Verbal and Written Communication
Schedule Management
Documentation and Reporting
Positive and Professional
Timeline
Senior Imaging Representative
Houston Methodist Sugarland Hospital
04.2022 - Current
Patient Access Service Representative
Houston Methodist Willowbrook Hospital
08.2021 - 04.2023
Front Office Specialist
Texas Children's Hospital, TMC
07.2018 - 01.2020
Medical Receptionist
St Lukes Health ~Brazosport Hospital
01.2017 - 03.2018
Route Service Representative
Quest Diagnostics
10.2012 - 09.2017
Some College (No Degree) - Healthcare Administration
Houston Community College
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